And so it begins~~~ Optimum!
And so it begins~~~ Optimum!
And so it begins~~~ Optimum! Yesterday, hubby and I drove up to the Optimum store at Valley Ranch and returned our modem from the cable. It really felt good to get that $200 a month bill off our heads. Well, They can not cancel your cable at the store. I had to call "the number" and tell them to cancel my service. It took 57 minutes and 50 seconds of my life to get that accomplished. They tried really hard to get me to accept some other service and I did not. I couldn't have been happier to get off the phone when it was all done. This evening I was sorting laundry when my hubby comes in and asks, Why did Optimum send us a new modem? He was there and heard the entire conversation and we both know the cable was canceled. So, Why did they send another modem? I should not have to deal with them any longer! I should not have to call them ever again unless I want their service! Should I just throw it into the trash? I did not order it.
Jeepinbear, Aggie89 and msuz + 9 more reacted
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Validation you made the right decision 👌
KooKooCaChoo : Thank you! We have been wanting to do this for a long time!
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Make sure that they are not charging you before you get rid of it.
Picasso13 : Thanks, I had not even thought of that.
TEXASGIRLMAMMA : Sneaky and shady. Do Not throw it away, though. I would take it back to the store and return it, Again,
and get the time/date/name of person handed to in a note on your cell. I Particularly loathe it when they try to 'keep' you with all of these specials and offers that were Nowhere, when you were discussing your problems with them. Btw, the 'offers' only last a month or two, and then they raise your monthly fee...again.
You can check out any time you like, but you can never leave
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TEXASGIRLMAMMA : Sneaky and shady. Do Not throw it away, though. I would take it back to the store and return it, Again, and get the time/date/name of person handed to in a note on your cell. I Particularly loathe it when they try to 'keep' you with all of these specials and offers that were Nowhere, when you were discussing your problems with them. Btw, the 'offers' only last a month or two, and then they raise your monthly fee...again.
LittleTexas : I have heard that. I called and the guy did not know why they sent a modem. Anyway, he sent a prepaid FedEx label for me to take it there to ship it back to them. I also made him send me an email as proof I had canceled my service. It is so frustrating to have to deal with these people. I really don't see how they are still around.
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They pay attention if you report them to the FCC! Common issues the FCC accepts complaints about include: * Internet outages or unreliable service * Much slower speeds than advertised * Billing disputes or unexpected charges * Installation delays * Service availability or refusal to provide service * Equipment problems (modem/router provided by the ISP) * Privacy or data breach concerns * Misleading advertising or contract issues
HappyDay2016 : Thank You!!!
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You can check out any time you like, but you can never leave
donnatella : LOL, It sure feels that way!
TEXASGIRLMAMMA : Perfect! Sadly, you have to document, cya and keep after them. I have had cable people tell me I did not Bring it to them, and when I pulled up all of my details, they kinda got pale. It's an awful game that No one wants to play
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TEXASGIRLMAMMA : Perfect! Sadly, you have to document, cya and keep after them. I have had cable people tell me I did not Bring it to them, and when I pulled up all of my details, they kinda got pale. It's an awful game that No one wants to play
LittleTexas : Yup, I have all my receipts from returning the modem yesterday and I will have copies of taking this one to FedEx.
TEXASGIRLMAMMA : It feels like a waste of your valuable time..it IS! I mean, They sent it, they have notice that you discontinued service, but they play 'stupid'. Honestly, Who wants to do business with a company like that?
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TEXASGIRLMAMMA : It feels like a waste of your valuable time..it IS! I mean, They sent it, they have notice that you discontinued service, but they play 'stupid'. Honestly, Who wants to do business with a company like that?
LittleTexas : Exactly! « Back to Chat
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