Interview with Thomas Pereira, Owner of Pool Equipment Installers of Houston - Kingwood
Interview with Thomas Pereira, Owner of Pool Equipment Installers of Houston - Kingwood
Published: Nov 25, 2024, 1:00pm
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As part of our ongoing "Getting to Know Your Local Businesses" series, this week we sat down with
Thomas Pereira, owner of Pool Equipment Installers of Houston!
Thomas Pereira, owner of Pool Equipment Installers of Houston!
Tell us a bit about your business: What does your business offer and how long have you been around?
Our business focus is all about customer service when it comes to your swimming pool. We provide weekly pool service, new equipment installation, and equipment repairs to our customers. We are an authorized Jandy /Fluidra equipment dealer that allows us to provide the customer with a direct warranty on their product. We start by listening to the customers’ needs and filling those needs. We feel communication is key to a successful business. We have served thousands of customers over a fifteen-year period.
How did you decide to get involved in this line of work? How did the business get started?
I originally retired from the military and became a Department of Defense contractor training military personnel on bases both in the U.S. and overseas. When the war started slowing down, I was looking to move back to Houston TX where most of my family resides. We enjoy the Houston area. People are friendly a have a good spirit. My brother-in-law, a custom pool builder, stated “with your work ethic and electrical background you should start a pool equipment repair company”. So, I did, the rest is history.
Tell us a couple things you are proud of about your business. What are you known for? What separates you from the competition?
We have had a very successful business and that is due to our great customers. Customer service is the key ingredient. Here are some business rules I live by.
1. Treat people the way you would like to be treated.
2. Listen to their needs and budget.
3. Present them with the best options available.
4. Good communication throughout the process.
5. Follow up with any cares or concerns.
6. Great customer service and reliability.
I have noticed over the years that customers reaching out for help always tell me “What is wrong with this pool industry? no one ever calls me back or they take the money and run”. What happened to customer service?
What is your favorite part of running this business?
Helping people, I have served my country and its citizens my whole adult life. In today’s world I feel like a little kindness goes along way. We believe in good service and fair pricing, that’s what this country was built on. I live my life on these terms “Do good things and good things happen”.
Who is your target market or ideal customer/client?
Our ideal customer is obviously a swimming pool owner in need of assistance. We can handle all your pool needs. Weekly service, new equipment installation and repairs. We serve: Kingwood, Humble, New Caney, Porter, The woodlands and Montgomery County.
Can you tell us something about yourself as a business owner? What is your background?
I spent 22 years in the military U.S. Navy Special Operations and if there is one thing I have learned that is mission success! To apply that to the civilian side is easy show up when you say, start and finish the job in a timely manner, communicate with the customer and always have a backup plan. That is the same as good customer service. I like it when the customer is pleased with the completed work. That to me is a mission accomplishment.
Are there any special promotions, annual sales, or special events that you'd like to mention?
We have an online presence with Kingwood.com, Facebook, Google, and our own site. Please check out those sites we update sales and promotions all the time. That includes discount on first month’s pool service, filter cleanings, our website runs promo on heaters, equipment packages, or we will custom price your needs.
Is there any other information you'd like your potential customers/clients to know about your business?
Customer service and fair pricing is our number one concern. We communicate and show up when the time comes.
How do you see your business growing and improving over the next couple of years?
We expand every year and that is thanks to our great customers “They make it Happen”.I just want to say thanks to all our great customers over the years, it has been a pleasure serving you!
Our business focus is all about customer service when it comes to your swimming pool. We provide weekly pool service, new equipment installation, and equipment repairs to our customers. We are an authorized Jandy /Fluidra equipment dealer that allows us to provide the customer with a direct warranty on their product. We start by listening to the customers’ needs and filling those needs. We feel communication is key to a successful business. We have served thousands of customers over a fifteen-year period.
How did you decide to get involved in this line of work? How did the business get started?
I originally retired from the military and became a Department of Defense contractor training military personnel on bases both in the U.S. and overseas. When the war started slowing down, I was looking to move back to Houston TX where most of my family resides. We enjoy the Houston area. People are friendly a have a good spirit. My brother-in-law, a custom pool builder, stated “with your work ethic and electrical background you should start a pool equipment repair company”. So, I did, the rest is history.
Tell us a couple things you are proud of about your business. What are you known for? What separates you from the competition?
We have had a very successful business and that is due to our great customers. Customer service is the key ingredient. Here are some business rules I live by.
1. Treat people the way you would like to be treated.
2. Listen to their needs and budget.
3. Present them with the best options available.
4. Good communication throughout the process.
5. Follow up with any cares or concerns.
6. Great customer service and reliability.
I have noticed over the years that customers reaching out for help always tell me “What is wrong with this pool industry? no one ever calls me back or they take the money and run”. What happened to customer service?
What is your favorite part of running this business?
Helping people, I have served my country and its citizens my whole adult life. In today’s world I feel like a little kindness goes along way. We believe in good service and fair pricing, that’s what this country was built on. I live my life on these terms “Do good things and good things happen”.
Who is your target market or ideal customer/client?
Our ideal customer is obviously a swimming pool owner in need of assistance. We can handle all your pool needs. Weekly service, new equipment installation and repairs. We serve: Kingwood, Humble, New Caney, Porter, The woodlands and Montgomery County.
Can you tell us something about yourself as a business owner? What is your background?
I spent 22 years in the military U.S. Navy Special Operations and if there is one thing I have learned that is mission success! To apply that to the civilian side is easy show up when you say, start and finish the job in a timely manner, communicate with the customer and always have a backup plan. That is the same as good customer service. I like it when the customer is pleased with the completed work. That to me is a mission accomplishment.
Are there any special promotions, annual sales, or special events that you'd like to mention?
We have an online presence with Kingwood.com, Facebook, Google, and our own site. Please check out those sites we update sales and promotions all the time. That includes discount on first month’s pool service, filter cleanings, our website runs promo on heaters, equipment packages, or we will custom price your needs.
Is there any other information you'd like your potential customers/clients to know about your business?
Customer service and fair pricing is our number one concern. We communicate and show up when the time comes.
How do you see your business growing and improving over the next couple of years?
We expand every year and that is thanks to our great customers “They make it Happen”.I just want to say thanks to all our great customers over the years, it has been a pleasure serving you!
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