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Interview With George Balser of G.R. Balser HVAC Company - Kingwood

Interview With George Balser of G.R. Balser HVAC Company - Kingwood

Published: Feb 28, 2022, 1:30pm

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As part of our ongoing "Getting to Know Your Local Businesses" series, this week we sat down with George Balser of G.R. Balser Company- Heating & A/C.

Tell us a bit about your business:  What does your business offer, and how long have you been around?
G.R. BALSER Company has provided Heating and Air Conditioning Services since 1986. We are a family-owned business located in Kingwood, Texas. Our knowledgeable technicians, who are highly rated by our customers, are experienced and skilled in the air conditioning field. We are insured and licensed for your peace of mind, and our business continues to grow due to our customers experience and referrals. Our main goal is to let every Kingwood resident know that we are here to assist you and offer you the best services and the best deals in town.
We offer both repair and installation as well as annual checks on both the A/C and heating systems. We give free estimates and offer senior citizen discounts.

How did you decide to get involved in this line of work? How did the business get started?
I started as a stationary engineer in high rise buildings in downtown Houston, learning how to repair air conditioning units and a wide of variety of equipment. We got started in Kingwood, Texas in 1986 when I decided to go into business on my own.

Tell us a couple things you are proud of about your business. What are you known for? What separates you from the competition?
All of our technicians are highly experienced in troubleshooting issues and problems with air conditioning and heating systems. We offer the lowest prices in the city on A/C replacement and are proud to say that we have a very high level of customer satisfaction.

What is your favorite part of running this business?
Dependency and honesty with my customers. My mission is to offer excellent services to my customers. The best part of running this business is gaining good referrals from my old customers and knowing that their needs were taken care of.

Who is your ideal customer/client? Who do you serve best?
My favorite customer is the one who put his or her trust in me; however, I try to give them the best service to keep them happy, satisfied and to build a strong long-term relationship.

Can you tell us something about yourself as the business owner? What is your background?
I am a licensed HVAC technician and I have 35 years of experience in this field. I have been a resident of Kingwood since 1985. I am from up north, but I decided to move to Texas because it has the perfect weather for the type of business I have. I enjoy keeping our community cool in the hot summers.

Are there any special promotions, annual sales, or special events that you'd like to mention?
Yes, we offer some special promotions during the year. These specials/promotions are for discounts on repair or the installation of a new A/C unit, and for a furnace tune-up. We also send reminders (postcards) to our customer list every season. You can visit us on Kingwood.com to view our current coupons.

Is there any other information you'd like your potential customers/clients to know about your business?
G.R. BALSER CO offers the best HVAC service in the Kingwood and Humble area. I try to keep my prices below my competitors in the area so that my customers can enjoy their home and time with their families.

How do you see your business growing and improving over the next couple of years?
I see a lot of potential in this business in the coming years. My main goal is get the word out about G.R. BALSER CO in the Kingwood, Atascocita, and Humble area. I also strive towards earning referrals from our satisfied customers and look forward to growing as we do.

To learn more about G.R. Balser Co., visit their business profile on Kingwood.com. To view recommendations from neighbors, visit their profile on Nextdoor.com.

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