Tachus Internet Was Acquired by Private Equity
Tachus Internet Was Acquired by Private Equity
Tachus Internet Was Acquired by Private Equity Good afternoon, longtime lurker but today's outage in Kingwood sent me down a rabbit hole. When I first signed up for Tachus, I'd go years at a time without a single outage or hiccup. Customer service was fast, you'd get a real person on the line in less than a minute. For the past 3-4 months I've had nothing but trouble with the internet, and when I called the wait time had inflated, and I was told it was a router issue. I've replaced my Router twice until I realized they're just giving me the run-around. Today's outage I made the call and waited on hold for 36 minutes before hanging up. Asking myself "What the heck is going on? This company is beloved locally" I did some homework, and EzeeFiber acquired them in September.
When doing some homework on EzeeFiber, I saw that they're owned by the PE Firm that purchased and gutted the company I used to work for Called L Squared Capital. This private equity firm is famous for purchasing high regarded companies, absolutely gutting them and removing every single operational cost that makes them so highly rated, and then reselling the shell of the company for a profit before their reputational damage translates to revenue loss. Knowing what I know, I am running not walking away from this company today. I've had to be the guy giving customers the run-around when my last employer was gutted by them, I won't sit here and buy the nonsense as a consumer.
gabbygirl, StormChaser and msuz + 16 more reactedWhen doing some homework on EzeeFiber, I saw that they're owned by the PE Firm that purchased and gutted the company I used to work for Called L Squared Capital.
stevesmith223 : I'm not sure yet, but 5G is probably the closest competitor for speed/latency
WhatsUp : This is very useful information...let's hope is not the case... myself I'm pleased with their service since we signed up,very professional,great service...I hope whoever purchased them will continue to honor Tachus s legacy....or many are going to walk ...these companies tend to forget ,you're never too big to fall.... competition it's plenty.
Line was cut. Actually my gig Internet price went down from 90 to 69.
kingwooddiscgolf : I got a mail flyer advertising reduced fees!
WhatsUp : I wonder if the terms of people's service might be subject to change. Ugh!
MissAmericanPie : The terms you signed up with prevail, but I see a lot of people posting here about how they "Called and got a discount"
WhatsUp : I called Tachus and the price of my existing 1 gig of service went from $90 to $69 per month and guaranteed to not increase. Also, they upgraded my modem at no charge and now provide a free Eero Pro 6e router at no additional charge. I moved from Xfinity to Tachus due to poor service. Tachus has been great. However, if their service deteriorates, I still have 2 other fiber options available.
I don't think these people realize that they're losing their 'Locked in for life' price guarantee by switching to a plan that doesn't offer it.
WhatsUp : Help us out with understanding your point of view. Most of us normies go to Ezee Fiber's website and see this:
Spork : That's marketing material, it isn't a contractual obligation. However, after the sale, that language was removed and now says the opposite.
Source: tachus.com/terms-con ditions/
Subject to applicable law, any express exceptions that we agree to in writing
WhatsUp : I am not a lawyer, but the lifetime guarantee language on the page where you sign up seems like an exception that they agreed to in writing.
truckerhat : I agree. But is that website language part of the offer people are accepting?
Or are they calling tachus and getting a "new cheaper offer?"
Check out the language about halfway through, under the indemnity clause.
WhatsUp : As a practical matter, I don't think they're likely to distinguish between customers who sign up online "in writing" vs customers who request the same plan over the phone.
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