Using Cebridge.net for primary and secondary e-mailsContinuing problem logging on as they do not recognize passwords....for about three months now.Repeated call to service center and a lot frustrating conversations...sometimes good, mostly frustrating.It now appears that some individual apparently deleted my primary e-mail account.People have been calling to say they could not send anything to that primary account.To really top it off deleted that account also deleted all my stored e-mail address used to compose e-mails.It better be recovered or there will be hell to pay if they can trace back to who made this serious change error.My blood pressure and nerves are shot right now.
I got an e-mail today from them stating that last month we used 80% of our allotted data and suggesting that I increase to unlimited data for $10 more a month. I'm thinking.... NO!! Let me know when we use 95% of the data in a month and I'll think about it, but my Internet/Cable bill is high enough as it is. I certainly don't want to increase it anymore.
Another call....another run around and another "ticket" submitted to their technical group.Impossible to get to talk to a supervisor or manager. Always going to get a call backSeems there is no one in charge and the poor agents are not very well trained to handle simple problems.Now if I can find the phone number for their main office.....anyone know where I can find it?
@SmurfySuzi: I am so glad I am not the only one! Ours has been going in and out a lot recently so we bought a new modem Friday. I have had to get them to reset my new modem 3 times since Friday. I think it is their service and not my equipment. Every time I call the modem is offline.
That sucks. I never use the email accounts associated with internet providers, even if they're free. Yahoo or Gmail only for me. Because of stuff like this.
@imadrummer2k: I've been using a suddenlink.net email address since they took over. However, I also have two gmail.com accounts. I think about switching everything to one of my gmail accounts but it's such a pain and there are so many things linked to my suddenlink.net address. If suddenlink ever changes to something else, I'll definitely make the change then.Since I have Outlook checking all three email accounts, I may start gradually shifting over anyway. That way, if I missed changing a Suddenlink email, I'll still see it and can make the change.My only issue is Google and especially Gmail are getting more aggressive in making you use their software/apps (similar to Microsoft).
Still can't believe so many people are having so many problems with SuddenLink. I switched to them from CenturyLink over a year ago and have had literally zero problems with them. Our wifi is literally 5 times as fast as CenturyLink's fastest speed and cheaper too. I can count how many times it's gone out on 1 hand. I don't have the unlimited plan, but might look into it if it's only $10 more a month. That's like $2.50 a week, which is less than 50 cents per day......