Very disappointing that when you purchase items on kingwood.com and meet with the sellers to always check the product. Very sad that people will sell you non-working condition items. Please verify the product because people will take advantage of you. I purchased a baby gate and the door will not close. Wish she would have mentioned this when selling the item, but I should also checked and not to be so trusting.
@detachedgarage:
If it's one that you have the 4 thingys you keep turning (2 on each side, bottom and top)till tight you must have them all exactly even. Then you have to keep turning the 4 thingys the same amount of times, each one, so tight, almost till you ruin your wall. Having them even and tight the door will eventually line up and close. Its very tricky.
And no I did not sell them this item....lol I bought 2 new walk throughs and it took me 2 hours installing and almost returned them for same reason, doors wouldnt click shut, because I didn't read the directions first...lol
4951