I really wanted to e-mail J Christopher's before going public bu
I really wanted to e-mail J Christopher's before going public bu
I really wanted to e-mail J Christopher's before going public but they have no e-mail address. I don't want to speak to a random person on the phone so I will start here. I ordered the lasagne last night. For the most part it was good. What disturbed me and ruined the dish was a thin, one quarter of an inch slab of (what I presumed to be) pressed meat running thru my slice. There was no sign of ground meat anywhere so I am assuming this perfectly pressed piece of gray matter was the meat. Yecch. That was it for me. Not ordering from them again. Weirdest thing I have ever experienced from a restaurant.
I really wanted to e-mail J Christopher's before going public but they have no e-mail address. I don't want to speak to a random person on the phone so I will start here. I ordered the lasagne last night. For the most part it was good. What disturbed me and ruined the dish was a thin, one quarter of an inch slab of (what I presumed to be) pressed meat running thru my slice. There was no sign of ground meat anywhere so I am assuming this perfectly pressed piece of gray matter was the meat. Yecch. That was it for me. Not ordering from them again. Weirdest thing I have ever experienced from a restaurant.
Pickles56 : 
luv2eatsushi
teatime : I know the food is usually good. It was/is the weirdest thing I've ever seen a restaurant do. I saved it just in case the owner wants to see it. That is, if he/she cares. I really wanted to reach out to the owners thru e-mail. Sadly, I don't trust phone communications anymore. I also think it is something the owners should be aware of, not just management.
I really wanted to e-mail J Christopher's before going public but they have no e-mail address. I don't want to speak to a random person on the phone so I will start here. I ordered the lasagne last night. For the most part it was good. What disturbed me and ruined the dish was a thin, one quarter of an inch slab of (what I presumed to be) pressed meat running thru my slice. There was no sign of ground meat anywhere so I am assuming this perfectly pressed piece of gray matter was the meat. Yecch. That was it for me. Not ordering from them again. Weirdest thing I have ever experienced from a restaurant.
Pickles56 : I love the half pan (which is the size of what we would bake at home) from Italianos to go.
Pickles56 : J. Christophers is owned by the same people who own both Palomas restaurants here in KW. Talk to them and let them know you were not satisfied with your meal.
CaffeineFree : In this day and age transparency is the new trend. Like I said prior, this was a pick-up order. They post everything on their website but how to reach them. Yes, I can call them but how do I know who I am really talking to? Managers cover for themselves and their cooks to keep their jobs. An e-mail is a confidential way to contact the owner, resolve the problem out of the public eye, and leave a paper trail eliminating any falsities spoken.
CaffeineFree : In this day and age transparency is the new trend. Like I said prior, this was a pick-up order. They post everything on their website but how to reach them. Yes, I can call them but how do I know who I am really talking to? Managers cover for themselves and their cooks to keep their jobs. An e-mail is a confidential way to contact the owner, resolve the problem out of the public eye, and leave a paper trail eliminating any falsities spoken.
Pickles56 : If you can't reach them, I would go in, ask for the manager, with pics and receipts. If you can't resolve it at that level, then social media. Every business, good or bad, deserves the option to correct the issue on the spot and make it right. I'm not defending JC's if they put out a bad product, nor would I defend any place that does that, even my own favorites. But I am not on board with a social media slam prior to addressing it directly.
donnatella : I posted my views on transparency earlier. My going up and speaking with a manager does not guarantee the owner will ever hear of the issue. I also am not shopping for an apology and/or refund. I want the owner to be aware of what is being sent out of his kitchen. That gives him the benefit of correcting a situation he may not be aware of. It is really in his best interest to allow the public to reach him and not be shaded by his employees. This post was not a "slam". It was about awareness for both the consumer and owner. All of which could have been avoided by including an e-mail address on the website.
Pickles56 : Even if there were an email address on the website doesn't guarantee the owner would see it. Just call or go in person.
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