So far, every time my modem had gone out, they replaced it free.
I'm on like my 5th on in 16 years.
Although the last time, they were talking about charging me for the modem, i said i been thinking about changing to Suddenlink, it's faster anyway.
Free modem.
Just had to wait 2 days for them to mail it to me.
They used to come out and replace it, years ago. 4951