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CenturyLink problems

CenturyLink problems

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by: doddlebug Active Indicator LED Icon 17 OP 
~ 6 years ago   Jul 6, '17 9:09am  
Anyone ekes having a problem with this company?? Our computer modem drops service during day and gets really hot. I just called them to change it out and the tech lady told me they had discontinued the one we have. She also said that she couldn't take the order because only my husbands name is on the account. I informed her that I was his wife, we are talking on the home landline, I'm also the one who writes the check to these idiots every month.
 
Can anyone recommend another company ????? 4951
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FoFa Active Indicator LED Icon 17
~ 6 years ago   Jul 6, '17 9:41am  
Suddenlink is about it.
At least for most of the KW area.
We had the same issue, and i had to physically tell them to allow wife to speak on the account also. 4951
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crawdaddct Active Indicator LED Icon 6
~ 6 years ago   Jul 6, '17 9:44am  
Mostly Suddenlink in Kingwood.  They are terrible as well.  Pay almost a $100 a month for unlimited and it goes out just about every day.  Especially in the middle of a movie.  I think they just turn it off for kicks.    4951
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doddlebug Active Indicator LED Icon 17 OP 
~ 6 years ago   Jul 6, '17 10:35am  
Thanks.  Sad that Kingwood has only one service and it's unreliable; not to mention the horrible customer service experience.  Can't understand the hassle that they make it hard to replace a discontinued Defective modem Emoticon.   Internet is unreliable; just drops service several times a day. 4951
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beastmode Active Indicator LED Icon 12
~ 6 years ago   Jul 6, '17 11:04am  
You can buy a CenturyLink modem online for about 75% less. I bought one on Amazon for $35 new. CenturyLink wanted $100 for the same one. Total scam on their part. They also have other scams involving cheap free tablets for signing up for this or that. I was told I would get a military discount but then they flipped to no, only on one military base in TX. 4951
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doddlebug Active Indicator LED Icon 17 OP 
~ 6 years ago   Jul 6, '17 11:48am  
 Disgusting company !!  They must be practicing MUSLIM SHARIA LAW also as they won't do business with WIFE on account for 20 plus years calling from the landline about their HOT modem that the lady told me they discontinued.  Hubby had to call to take care of replacement.  I guess when their bill comes I'll just bounce it back since I write the checks and they don't do business with me.  Will sign note on outside envelope "the WIFE"...... this going to cause them extra hassle just like they did me this morning Emoticon As they say "don't MESS with Texas women" 4951
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FoFa Active Indicator LED Icon 17
~ 6 years ago   Jul 6, '17 11:53am  
So far, every time my modem had gone out, they replaced it free.
I'm on like my 5th on in 16 years.
 
Although the last time, they were talking about charging me for the modem, i said i been thinking about changing to Suddenlink, it's faster anyway.
Free modem.
Just had to wait 2 days for them to mail it to me.
They used to come out and replace it, years ago. 4951
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