We were set up for auto pay with COH, last summer when I had a nice $150 water bill ( that had to be averaging, we dont water yard with city water) and they debited my account twice. Took about 5 calls and several emails and they insisited on giving me a credit, not my money back, they eventually gave it back to me. I am off the auto pay, but my bill still states "no payment needed, this will be auto deducted from your account" and it is not on that program at all. I go pay it at Kroger now, refuse to use their online system.One thing is they get their money, they are darn near like IRS, pay us or we turn it off, then we can figure out what is inaccurate about your bill, Â but we need payment first.
@Steven H: Sorry you had so much trouble, but unfortunately is not uncommon.That's one reason why I never pay bills on "auto pay". That allows them to "pull" money from your account pretty much at their pleasure. I always pay each month through their monthly e-pay system so I'm in control of "pushing" money to them. I keep both the businesses payment confirmation email and my banks email notification that an amount was externally transferred to them.The only bill that I did do auto-pay was my last few years of my mortgage. The payment was always the same and the date of withdrawal was always consistent.
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