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Welcome to Lowes, Don't Touch My Displays

Welcome to Lowes, Don't Touch My Displays

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by: fcabanski Active Indicator LED Icon 16 OP 
~ 7 years ago   Jan 8, '17 3:13am  
I was at Lowes, looking for a fix for a loose toilet paper dispenser
bar/frame, whatever it's called. It holds the springy roll that holds
the TP. There are plates screwed into the wall. The two frame pieces
snap onto the plates. But one is loose. It was missing a screw. The
other one doesn't have a screw. Who knows why only one does. I
tried to find a screw. The screw that fit wouldn't screw in all the
way. It wasn't holding the frame tightly onto the plate. Scrap that. I decided to look at their fixtures to see if there was something similar I could buy as a replacement.
They had one that isn't spring loaded. It flips up. I flipped it up.
Flipped it down. I felt a presence behind me. I turned. There was a Lowes employee standing right in my face. "Don't mess up my displays," he growled.
"I'm looking to buy a replacement for my toilet roll holder," I
explained. I told him what had happened with the screw - it didn't
work. "Screws are over there," he said, pointing. "Don't mess with my display." OK!
Me: "Number one, you're in my personal space. If you don't back off,
I'm about to mess with your glasses by shoving them through your eye
sockets into your brain." He stepped back. Another customer was now looking at me.
Me: "If you want me to shop at Home Depot, I'll be more than happy to.
The screw you have that fits won't work. I am now looking for a
replacement fixture. Do you want to sell me a fixture?" "That's fine," said the Lowes guy. "Don't mess with the displays." Me: "Now I'm going to let a manager know you're harassing me instead of helping me."
The store manager wasn't present. The floor manager / service manager
was Mr. "don't mess with my displays". But there was another service
manager on duty. I explained the situation to her, expecting an
apology. Her: "Playing the devil's advocate, people take apart the displays to get the part they need without paying."
Me (holding my fingers in the sign of the cross): "No, you're not
playing. You're acting like the devil. You're not helping me, you're
trying to condemn me for something some other person may have done. Now
you're on the list too - you people need to take some customer service
classes. I want to make a complaint." Her: "I've heard your complaint." Me: "I want to see it written." She left and returned with a piece of paper. She had written the customer service number on the paper. Her: "I can help you find what you need."
Me: "Now I would sooner go outside, find some frozen dog poop, and
make a fixture out of that than buy anything at your store. I'm going
to Home Depot where they help people." I didn't go to HD. I went
to Walmart. They had the same size screw, but it had different
threading. It fit and secured the arm to the plate. Once home,
I called HD customer service. The woman on the line apologized to me.
She said, "Our store policy is the displays are there for people to
touch. Then to mention stealing...I don't know what those employees
were thinking." She said someone will call about the complaint. Meanwhile, the screws at Walmart were cheaper. I had no problem buying a washing machine at Lowes. They had the lowest price. The people were helpful.
When I tried to buy a microwave there, the employee in the appliance
area kept ignoring me to serve customers who had arrived after me. I
ended up buying the same model on eBay - it was cheaper on eBay. 4951
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Metro07 Active Indicator LED Icon 3
~ 7 years ago   Jan 8, '17 4:29am  

I was at Lowes, looking for a fix for a loose toilet paper dispenser
bar/frame, whatever it's called. It holds the springy roll that holds
the TP. There are plates screwed into the wall. The two frame pieces
snap onto the plates. But one is loose. It was missing a screw. The
other one doesn't have a screw. Who knows why only one does. I
tried to find a screw. The screw that fit wouldn't screw in all the
way. It wasn't holding the frame tightly onto the plate. Scrap that. I decided to look at their fixtures to see if there was something similar I could buy as a replacement.
They had one that isn't spring loaded. It flips up. I flipped it up.
Flipped it down. I felt a presence behind me. I turned. There was a Lowes employee standing right in my face. "Don't mess up my displays," he growled.
"I'm looking to buy a replacement for my toilet roll holder," I
explained. I told him what had happened with the screw - it didn't
work. "Screws are over there," he said, pointing. "Don't mess with my display." OK!
Me: "Number one, you're in my personal space. If you don't back off,
I'm about to mess with your glasses by shoving them through your eye
sockets into your brain." He stepped back. Another customer was now looking at me.
Me: "If you want me to shop at Home Depot, I'll be more than happy to.
The screw you have that fits won't work. I am now looking for a
replacement fixture. Do you want to sell me a fixture?" "That's fine," said the Lowes guy. "Don't mess with the displays." Me: "Now I'm going to let a manager know you're harassing me instead of helping me."
The store manager wasn't present. The floor manager / service manager
was Mr. "don't mess with my displays". But there was another service
manager on duty. I explained the situation to her, expecting an
apology. Her: "Playing the devil's advocate, people take apart the displays to get the part they need without paying."
Me (holding my fingers in the sign of the cross): "No, you're not
playing. You're acting like the devil. You're not helping me, you're
trying to condemn me for something some other person may have done. Now
you're on the list too - you people need to take some customer service
classes. I want to make a complaint." Her: "I've heard your complaint." Me: "I want to see it written." She left and returned with a piece of paper. She had written the customer service number on the paper. Her: "I can help you find what you need."
Me: "Now I would sooner go outside, find some frozen dog poop, and
make a fixture out of that than buy anything at your store. I'm going
to Home Depot where they help people." I didn't go to HD. I went
to Walmart. They had the same size screw, but it had different
threading. It fit and secured the arm to the plate. Once home,
I called HD customer service. The woman on the line apologized to me.
She said, "Our store policy is the displays are there for people to
touch. Then to mention stealing...I don't know what those employees
were thinking." She said someone will call about the complaint. Meanwhile, the screws at Walmart were cheaper. I had no problem buying a washing machine at Lowes. They had the lowest price. The people were helpful.
When I tried to buy a microwave there, the employee in the appliance
area kept ignoring me to serve customers who had arrived after me. I
ended up buying the same model on eBay - it was cheaper on eBay.
 
@fcabanski: Let corporate office know about it.  
4951
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princecharming Active Indicator LED Icon 5
~ 7 years ago   Jan 8, '17 4:38am  

- - - - - - - -
>>
I was at Lowes, looking for a fix for a loose toilet paper dispenser
bar/frame, whatever it's called. It holds the springy roll that holds
the TP. There are plates screwed into the wall. The two frame pieces
snap onto the plates. But one is loose. It was missing a screw. The
other one doesn't have a screw. Who knows why only one does. I
tried to find a screw. The screw that fit wouldn't screw in all the
way. It wasn't holding the frame tightly onto the plate. Scrap that. I decided to look at their fixtures to see if there was something similar I could buy as a replacement.
They had one that isn't spring loaded. It flips up. I flipped it up.
Flipped it down. I felt a presence behind me. I turned. There was a Lowes employee standing right in my face. "Don't mess up my displays," he growled.
"I'm looking to buy a replacement for my toilet roll holder," I
explained. I told him what had happened with the screw - it didn't
work. "Screws are over there," he said, pointing. "Don't mess with my display." OK!
Me: "Number one, you're in my personal space. If you don't back off,
I'm about to mess with your glasses by shoving them through your eye
sockets into your brain." He stepped back. Another customer was now looking at me.
Me: "If you want me to shop at Home Depot, I'll be more than happy to.
The screw you have that fits won't work. I am now looking for a
replacement fixture. Do you want to sell me a fixture?" "That's fine," said the Lowes guy. "Don't mess with the displays." Me: "Now I'm going to let a manager know you're harassing me instead of helping me."
The store manager wasn't present. The floor manager / service manager
was Mr. "don't mess with my displays". But there was another service
manager on duty. I explained the situation to her, expecting an
apology. Her: "Playing the devil's advocate, people take apart the displays to get the part they need without paying."
Me (holding my fingers in the sign of the cross): "No, you're not
playing. You're acting like the devil. You're not helping me, you're
trying to condemn me for something some other person may have done. Now
you're on the list too - you people need to take some customer service
classes. I want to make a complaint." Her: "I've heard your complaint." Me: "I want to see it written." She left and returned with a piece of paper. She had written the customer service number on the paper. Her: "I can help you find what you need."
Me: "Now I would sooner go outside, find some frozen dog poop, and
make a fixture out of that than buy anything at your store. I'm going
to Home Depot where they help people." I didn't go to HD. I went
to Walmart. They had the same size screw, but it had different
threading. It fit and secured the arm to the plate. Once home,
I called HD customer service. The woman on the line apologized to me.
She said, "Our store policy is the displays are there for people to
touch. Then to mention stealing...I don't know what those employees
were thinking." She said someone will call about the complaint. Meanwhile, the screws at Walmart were cheaper. I had no problem buying a washing machine at Lowes. They had the lowest price. The people were helpful.
When I tried to buy a microwave there, the employee in the appliance
area kept ignoring me to serve customers who had arrived after me. I
ended up buying the same model on eBay - it was cheaper on eBay.
 
@fcabanski: Let corporate office know about it.  
 
@Metro07:
I would move on to bigger and better things don't let them get to you
 
4951
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TexasOma Active Indicator LED Icon 14
~ 7 years ago   Jan 8, '17 5:15am  
You did you were at Lowe's, then you said you called HD customer service! I hope that was a typo.
 
I've had good and bad experiences at both stores, but never met a display grouch. It's sad that customer service is lacking now a days.
 
4951
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princecharming Active Indicator LED Icon 5
~ 7 years ago   Jan 8, '17 5:19am  
You did you were at Lowe's, then you said you called HD customer service! I hope that was a typo.
 
I've had good and bad experiences at both stores, but never met a display grouch. It's sad that customer service is lacking now a days.
 
 
@TexasOma: hows your coffee ?
 
4951
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fcabanski Active Indicator LED Icon 16 OP 
~ 7 years ago   Jan 8, '17 5:55am  
Yes, I don't see how to edit the post.  I called Lowes customer service to make the complaint. 4951
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Jpgurl Active Indicator LED Icon 18
~ 7 years ago   Jan 8, '17 6:46am  
Which Lowes??? I have a hankering to mess with the displays today!! 😈At first I thought your post was a joke- but then I realize you don't post jokes. I have not read anything so silly and ridiculous in a long time. Just what in the world are those people thinking?? 4951
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Stealth83 Active Indicator LED Icon 16
~ 7 years ago   Jan 8, '17 7:10am  
Removed By Request 4951
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TexasOma Active Indicator LED Icon 14
~ 7 years ago   Jan 8, '17 7:51am  

- - - - - - - -
>> You did you were at Lowe's, then you said you called HD customer service! I hope that was a typo.
 
I've had good and bad experiences at both stores, but never met a display grouch. It's sad that customer service is lacking now a days.
 

@TexasOma: hows your coffee ?
 
 
@princecharming:
 
I had a bout of insomnia this morning!!! No coffee, just reading to try to sleep!
 
@fcabanski
 
You only have 1 hour to edit then you are SOL! The EDIT option will appear at the bottom of your post. I see I should have stayed awake and edited my post! 4951
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ExBlue Active Indicator LED Icon 11
~ 7 years ago   Jan 8, '17 7:51am  
@fcabanski
 
If I were the employee, I would take issue with you comment about shoving my glasses through my eye sockets, but I get what you're saying about the grumpiness factor from the guy. I probably would have said something more along the lines of, "I want to inspect the quality of what I'm buying. If that's not allowed, I will shop elsewhere".
 
Sounds like there were a couple employees who could benefit from a refresher course in customer service. I hope you got the names of the employees so the right ones get in trouble. It's hard when all you have to give them is "a heavy set white mail, about 50 years old, with balding hair". Or, "a 20 year old clerk that liked to snap her gum". Great way to save some money, though - buying the screw you need at Walmart. 4951
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HappyDay2016 Active Indicator LED Icon 8
~ 7 years ago   Jan 8, '17 9:13am  
I was at Lowes yesterday as well and needed hardware for a toilet. It was almost impossible to find anyone on the floor to ask questions. Lowes doesnt seem fully staffed right now. Next time I am just going to call them ahead of time to make sure I know where different items are located in the store. That is usually my favorite hardware store. But sometimes paying extra for ACE hardware items is better because I can find someone to talk to as soon as I walk in the door. They don't seem so grouchy at ACE 4951
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soxs mom Active Indicator LED Icon 3
~ 7 years ago   Jan 8, '17 10:03am  
My husband had a customer service issue at the KW Lowes (494). He wanted to return something that he didn't have the receipt for.  It was brand new, in original packaging. He brought his AMEX statement to show his purchase and didn't care if he got a credit or just a card toward a future purchase instead of a full refund.  He had the same kind of hassle, and the clerk at returns was rude inferring that he might be bringing back an item he had bought elsewhere or maybe had never bought it but had picked it up in the store and was asking for a return.  He asked for the manager and she was defensive of the clerk and finally begrudgingly gave him store credit.  He called corporate when he got home and complained.  He refuses to go back to that store and does any Lowes shopping on 1960.  He just bought an expensive grill there and I suppose the KW location does not care that they could have had our business.On another note, we returned some Christmas decorations to Home Depot a few days before Christmas when every thing was marked down. Again, he didn't have his receipt. (Yes, he is bad about that).  We told them we paid full price but would be fine with the now sale price for the return since it was our fault for not keeping the receipt. They said it wasn't a problem and cheerfully swiped his Am Ex card and returned full original cost.We immediately continued to the back of Home Depot and purchased a Washer, Dryer, and refrigerator as Christmas presents for son and his wife since they just closed on a new home.  We had previously planned to buy them at Lowes but changed our mind based on that good experience at the returns. Home Depot price matched Lowes price on the items (they were on sale at Lowes) and gave us a further 10% discount for finding a lower price at a competitor. These brick and mortar stores are in big trouble if they do not learn that in these days of online shopping that all they really have to offer is a chance to touch and feel the items you want to buy and the offer of superior customer service. Otherwise they will all go the way of Sears. And I agree with exblue, any suggestion of aggression toward the employee is out of line and in this day and age could even get you arrested.  My husband can lose his cool with imbeciles too which is why I tag along, lol. I can be very firm and assertive but I don't lower myself to showing my rear. But I do understand the sentiment!  4951
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gigem09 Active Indicator LED Icon 7
~ 7 years ago   Jan 8, '17 10:13am  
I was at Lowes yesterday as well and needed hardware for a toilet. It was almost impossible to find anyone on the floor to ask questions. Lowes doesnt seem fully staffed right now. Next time I am just going to call them ahead of time to make sure I know where different items are located in the store. That is usually my favorite hardware store. But sometimes paying extra for ACE hardware items is better because I can find someone to talk to as soon as I walk in the door. They don't seem so grouchy at ACE
 
@HappyDay2016:
 
I too haven't had much help at Lowe's, but found you can look the item up on their website and it will show you what isle it is on. 4951
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SwaggyG Active Indicator LED Icon 8
~ 7 years ago   Jan 8, '17 10:45am  
Removed By Request 4951
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SwaggyG Active Indicator LED Icon 8
~ 7 years ago   Jan 8, '17 10:48am  
Removed By Request 4951
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podunk Active Indicator LED Icon 8
~ 7 years ago   Jan 8, '17 11:30am  
I'm more **** off at obama for letting the EPA ban 1.6 gallon toilets. I can't get four mcgribbs to flush down on those damn 1.28 gallon toilets. I guess I'm going to have to go to Mexico to buy a decent crapper!
 
@SwaggyG:
 
Just use a 5 gal bucket and toss contents over your fence.
 
4951
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