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I was at Lowes, looking for a fix for a loose toilet paper dispenser
bar/frame, whatever it's called. It holds the springy roll that holds
the TP. There are plates screwed into the wall. The two frame pieces
snap onto the plates. But one is loose. It was missing a screw. The
other one doesn't have a screw. Who knows why only one does. I
tried to find a screw. The screw that fit wouldn't screw in all the
way. It wasn't holding the frame tightly onto the plate. Scrap that. I decided to look at their fixtures to see if there was something similar I could buy as a replacement.
They had one that isn't spring loaded. It flips up. I flipped it up.
Flipped it down. I felt a presence behind me. I turned. There was a Lowes employee standing right in my face. "Don't mess up my displays," he growled.
"I'm looking to buy a replacement for my toilet roll holder," I
explained. I told him what had happened with the screw - it didn't
work. "Screws are over there," he said, pointing. "Don't mess with my display." OK!
Me: "Number one, you're in my personal space. If you don't back off,
I'm about to mess with your glasses by shoving them through your eye
sockets into your brain." He stepped back. Another customer was now looking at me.
Me: "If you want me to shop at Home Depot, I'll be more than happy to.
The screw you have that fits won't work. I am now looking for a
replacement fixture. Do you want to sell me a fixture?" "That's fine," said the Lowes guy. "Don't mess with the displays." Me: "Now I'm going to let a manager know you're harassing me instead of helping me."
The store manager wasn't present. The floor manager / service manager
was Mr. "don't mess with my displays". But there was another service
manager on duty. I explained the situation to her, expecting an
apology. Her: "Playing the devil's advocate, people take apart the displays to get the part they need without paying."
Me (holding my fingers in the sign of the cross): "No, you're not
playing. You're acting like the devil. You're not helping me, you're
trying to condemn me for something some other person may have done. Now
you're on the list too - you people need to take some customer service
classes. I want to make a complaint." Her: "I've heard your complaint." Me: "I want to see it written." She left and returned with a piece of paper. She had written the customer service number on the paper. Her: "I can help you find what you need."
Me: "Now I would sooner go outside, find some frozen dog poop, and
make a fixture out of that than buy anything at your store. I'm going
to Home Depot where they help people." I didn't go to HD. I went
to Walmart. They had the same size screw, but it had different
threading. It fit and secured the arm to the plate. Once home,
I called HD customer service. The woman on the line apologized to me.
She said, "Our store policy is the displays are there for people to
touch. Then to mention stealing...I don't know what those employees
were thinking." She said someone will call about the complaint. Meanwhile, the screws at Walmart were cheaper. I had no problem buying a washing machine at Lowes. They had the lowest price. The people were helpful.
When I tried to buy a microwave there, the employee in the appliance
area kept ignoring me to serve customers who had arrived after me. I
ended up buying the same model on eBay - it was cheaper on eBay.
@fcabanski:Â Let corporate office know about it. Â