I can't say that I have been, but I have seen the mixed reviews on here and you are doing the right thing which is reaching out to your customer base and trying to make things better and are open to suggestions. Many businesses (especially BBQ) is something people take pride in and aren't very receptive of criticism but I can assure you I will definitely give it a try even after being a little skeptical myself.
@JerryJustice:
I can assure you being born and raised in Texas, my dad takes much pride in his BBQ. Being open to suggestions and criticism is what will make him be more successful. So please come by and try the BBQ talk to him and let him or my brother Bryan know what you think about it. Thank you 4951