I now see why brick and mortar stores are closing

I check myself out so I don't have to deal with people

donnatella :
Did you talk to the manager?

jrjtex : No one was around except this one person. I walked all over the store while shopping, looking for something specific, and didn't see another person resembling an employee. I read online where this "direct the customer to self checkout" is a corporate policy to reduce costs they are aggressively trying to expand it company-wide. That's fine. There wasn't one thing in that store that I couldn't find elsewhere online.

100 credits sent!
bigla tipped donnatella 100 credits for a post in this forum discussion.

donnatella :
Totally agree with you. When a store worker asks me self checkout, I politely ask them to get a manager so that I can give my social so that I can receive a paycheck for working at their store. Someone always steps in to ring me out. Don't they realize that these self checkouts are taking their job?

bigla : Thank you for the coins! Actually, I don't think they care about those machines replacing them. They will just move on somewhere else.

Always use self check-has it been awhile since you've been to Michaels pretty much all they have is self check

donnatella :
"People Want a People"; I have been saying this for years. If a business is Not going to have visible, pleasant employees to check me out, then give me a Working kiosk, and I will do it. But, for My doing the work, I Do expect better prices, since they are clearly Not paying employees. Stopped at Taco Bell for a burrito; they now do Not let customers order at the counter, so they directed me to the kiosk. One of the 2 of them, was out of order. I am good at navigation of these kiosks, and this one Keeps asking me to 'join'. Nope. I finally stood at the counter til one of the kids, a nice young man, came over and I asked to do my order 'old school'. Reminded him that the Senior Discount is Not on the kiosk, either. He did my order and added that discount, and it was ready, quickly. I told him He did a Great job re customer service. Taco Bell...not so much, and we both laughed.

LittleTexas : Reading these posts ,I couldn't agree more.
People complain about AI taking their jobs and freaking out about what the future will bring but they don't realize , by being so ignorant ,rude and useless will do just that,they will be replaced.
In my opinion will get to a time where AI will handle a lot of jobs and people will get to a point when they will crave that human interaction and personal attention that only a human being can provide ( well not all of them obviously)...

So many companies now accept on line payments for products received or for charge card payments but do many now are adding a surcharge for paying this way. I paid property taxes today and the pay over the phone stated the percentage surcharge to use your debit or credit card. I decided to go to the courthouse and pay, not too bad my wait was less than 30 minutes and I was told if you pay with cash or check no extra charge. My water company is the same way. Looks like everyone wants to make extra money off of the consumer but no reduction in the cost of the service.

I was just in Michaels last week for picture frame. First time I have seen the self checkout there.

Not all, certainly, but many workers are out there to do the least they must to collect a paycheck, neither knowing nor caring that while their employer hires them and issues their checks, the money that funds those paychecks comes from customers.Giving customers something desireable they cannot get from online ordering will give them cause to come back. Failing to do that will do the opposite, drying up the payroll funding, and ultimately killing the business. Some understand and appreciate that, but sadly, too few do.

donnatella :
Was this the Michael's across from the mall? It's very poorly run and I don't go there anymore. The Michaels at WLH/1960 is completely opposite. Always a cashier to oversee self check and cashier check out if requested.