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Part Time Front Desk/ Customer Service Rep Kingwood Resume

Part Time Front Desk/ Customer Service Rep Kingwood Resume

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Seeking Job: Part Time Front Desk / Customer Service Rep
Position Desired: Part Time Front Desk/ Customer Service Rep

Cover Letter:
OBJECTIVE To build a professional career with a Company that obtains the same values as the people that it employs.


August 2013 -present

Technical Support Representative
 Served as a direct link to customers for education, troubleshooting, and engaging activities in medical, Dental software’s geared specifically to target providers, billing services.
 Utilized data reporting tools to identify obstacles and provide resolution and solutions through customer education, coordination and facilitation with payer, vendor and internal resources.
 Successfully lead implementation for new installs, data conversions, and upgrades.
 Performed day to day maintenance, troubleshooting, upgrades, and user support.
 Provided training and setup presentations for new system software implementations.


May 2012- March 2013

Front Desk
 Performed greeting of patients, check in, verifying and making and corrections to patient’s demographics and chart in busy five provider office seeing between 40-100 patients a day.
 Managed high volume or incoming and outgoing phone call for the practice answering and scheduling appointments.
 Responsible for handling and managing the continuous flow of information in the fast pace health care center.
 Handled the tasks of organizing and maintaining medical forms and office documents required for front desk activities.
 Responsible for verifying all medical and vision insurance information of patient. Dependent on what patient was being seen for checking all benefits needed for the type of services.
 Handles the tasks of preparing and maintaining patient's medical charts.
 Performs essential clerical task like, but not limited to faxing, e-mail and data entry.

Oct. 2006 – Feb. 2012 Senior Technical Support Analyst – Level III Technician
 Managed and supported severe database issues, including but not lim

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Last Updated: Dec 5, 2018 @ 9:11am

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