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Guest Services / Manager / Bartender Kingwood Resume

Guest Services / Manager / Bartender Kingwood Resume

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Seeking Job: Guest Services / Manager / Bartender
Position Desired: Guest Services / Manager / Bartender

Cover Letter:
**** ****
****@*****.*** 23200 Forest North Dr. Kingwood, TX 469.537.5763

Qualifications Summary
Highly personable Customer Service, Sales, and Administrative Professional with over ten years of experience in customer service, sales processing and administrative duties.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Tasked with finding, maintaining and booking businesses, groups and organizations for a multi-million-dollar Nature Park and Resort.
• An understanding of the Guest Services, Front Desk, Hospitality and Property Management side of a multi-million-dollar Nature Park and Resort, and expertise in resolving escalated customer service issues.
• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook). Proficient in Aloha and Focus Point of Sale Software. Proficient in AS400 operating systems, Roommaster Property Management Systems, SalesPro, and Wordpress.

Professional Experience
CANYON OF THE EAGLES: NATURE PARK & RESORT – Burnet, Texas (512) 334-2070

Guest Services Director (December 2017 to May 2018)
• Designing and implementing all Marketing Material around the park and surrounding counties
• Produce the website and booking engine, as well as the Park Operations Policies & Procedures
• Maintain all weekly, monthly and yearly Activity/Program Guides for the Resort
• Oversee, train, and manager all Guest Services areas including Front Desk, Concierge, Front Gate, & Park Store

Sales and Marketing Manager (April 2016 to December 2017)
• Researching and booking groups from 10 – 250 people for retreats, training and much more with use of 3 different meeting spaces including lodg

Desired Compensation / Salary:

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Last Updated: Jun 12, 2018 @ 2:30pm

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