ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer incoming calls for plumbing, air conditioning/heat and electrical to schedule appointments for estimates, service, inspections and recalls.
Assist clients with questions and complaints.
Process client email inquiries by phone and email.
Enter new client information and update existing client information into system.
Escalate issues to management when necessary, following protocol.
Make outbound courtesy calls to clients advising them of the technicians ETA (estimated time of arrival), delay, etc.
Make outbound calls to schedule BAM, AMP and Club members’ inspections.
Assist with the call board and dispatching of technicians.
$15/hour plus incentives Apply for this Job Online »
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