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Office Assistant For Plumbing Service Company - Kingwood Job

Office Assistant For Plumbing Service Company - Kingwood Job

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Help Wanted: Office Assistant For Plumbing Service Company
We are looking for the Best!

GAP Plumbing, Inc. is an exciting and dynamic environment that is unlike any other residential service company in Northeast Houston. We are dedicated to changing the experience and expectations that our clients have experienced when dealing with service companies.

We are looking for a fun, hardworking, positive person with energy, enthusiasm, and integrity, who can work and learn in a fast-paced environment with multiple duties.

Essential Job Functions and Performance Standards:

Assistant is responsible for dispatching technicians, in a way that maximizes efficiency and ensures customer satisfaction.
Ability to dispatch and move calls for various technicians
Energy, enthusiasm, integrity and interest in performing at a high level day in and day out
Ability and commitment to be on time every day
When technician is ready, have him on the way quickly with accurate information
Attention to detail on all aspects of employment
Provide exceptional customer service to our clients, staff and vendors at all times
Strong teamwork skills and high regard for teamwork with respect
Ability to work with other employees, management and technicians to get the job done correctly and in the best interest or our clients, while abiding by company policies and procedures
Flexibility with regard to work hours and days, with weekends and weekend 'on-call' capabilities
Ability to see the 'big picture' of work committed and plan to achieve the challenge
Knowledge of Northeast Houston and 20 mile radius a plus

Your day to day activities include, but are not limited to:

• Field all incoming calls by answering phones and routing calls
• Act as a liaison between customers/technicians/other departments within company
• Job Costing over phone with basic knowledge of plumbing a plus but not required
• Manages calendars and staff schedules
• Ability to adjust schedule while trying to route the technician in the most direct path
• Corresponding with vendors and responding to inquiries
• Create work orders in software and dispatch technicians
• Verify technicians have included all pertinent information and documented their site visit
• Ensure work orders have been completed and closed with the technician
• Complete follow up calls to customers
• Processing customer invoices and collections
• Reconciling packing slips and vendor bills
• Data entry of accounts payable
• Verify and enter payroll timesheets
• Verify and confirm all work orders have been turned in
• Receiving, opening and sorting mail
• Scanning, sorting and filing documents
• Performing various administrative duties
• Monitor and order supplies as necessary
Skills Required:
Applicant must know QuickBooks proficiently – Do not apply if you do not
• Honesty, Integrity, Reliability, Enthusiasm
• Strong customer service/relationship
• Strong written and verbal communication
• Detail-oriented
• Ability to multi-task
• Organized and punctual
• Computer and strong data entry
• Positive attitude
• Plumbing knowledge a plus, but not required – Willingness to learn is required.

If you do not possess the required skills and demeanor described above, please do not apply.

What we are looking for in a successful candidate:

• Goal oriented and a self-starter
• Able to work independently and effectively as part of a team.
• Professional telephone etiquette, friendly, pleasant clear speaking voice, good use of grammar
• Strong customer service skills including the ability to juggle multiple priorities and maintain strong relationships with customers, coworkers and vendors.
• Good interpersonal, written and oral communication skills
• Must have good grammar and spelling
• Strong listening skills as well as problem/resolution skills
• Ability to use math and reasoning in relation to software and closeouts
• Willing to learn other duties as determined by management
• Exhibits confidentiality when dealing with customer/technicians

Hours of Employment:

• Monday through Friday
• 8:00am – 4:30pm
• Some “On-Call” Weekends

Located in Kingwood, TX near the intersection of Russell Palmer and NorthPark.
Employment Type:
We offer:
• Competitive compensation based on experience
• Weekly payroll with direct deposit
• Paid Vacation
• Paid time off for personal / sick time
• Company match of medical and dental
• Company team building activities
• Excellent work environment with a strong emphasis on values
Come join a winning team by submitting your resume today!
Please no telephone calls or walk-ins, please only submit a resume by email to Admin@GAPplumbing.net all applicants of interest will receive a phone call for an interview.
Contact this Employer »
Employer Information:
GAP Plumbing, Inc.
1525 Lakeville Drive, Ste 118, Kingwood , TX
Employer's Website »
Contact Information:

Date Posted: 2018-06-08
Job ID #: 8217
Valid Through: 2018-10-06

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