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Restaurant Manager/Service Director - Kingwood Job

Restaurant Manager/Service Director - Kingwood Job

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Help Wanted: Restaurant Manager / Service Director
Overview:
The Clubs of Kingwood is conveniently located in the Kingwood planned development area of over 100,000 homes, a suburb of Houston, the 3rd largest city in the nations. It is one of the largest and most active country clubs in Texas with 26 lighted hard courts, a newly refreshed fitness center, water park with five pools, and five golf courses. The Clubs include Kingwood Country Club, Deerwood Club, Kingwood Sports & Fitness Center and the Golf Advantage School. Our Team takes pride in serving 3400 Member families and is focused on providing excellent Member service.

The Restaurant Manager/Service Director oversees the a la carte food service within the club. S/he will manage the hiring, training, and development of all front of the house food service employee partners. This position will ensure that all mandated training programs are implemented as well as full compliance with corporate purchasing procedures. The Service Director is an advocate and ambassador of our Three Steps of Service and understanding the critical role that Membership and exceeding expectations plays in the success of the operation. S/he must possess a proven track record of team management, organizational and coaching skills. S/he should have a solid understanding of a la carte revenue generation, banquet revenue generation and expense control as it relates to service payroll and the forecasting/budgeting of expenses. Must have experience with purchasing and inventory systems and strong technical literacy including Microsoft Word and Excel, payroll management and point of sale systems.
Key Responsibilities:
· The ultimate team player that motivates and encourages our Employee Partners to deliver our Three Steps of Service at all times
· Expediting all aspects of service and Member/Guest experience
· Ensures all Employee Partners are service-ready in proper uniform, with the necessary tools and attitude to do their job
· Lead all pre-shift meetings (Line-Up) delivering shift information, company initiatives and starting the shift with a dose of positivity and fun
· Work side by side with the team during peak meal times to regulate the flow of the dining room, speed of service, communicate slow ticket times, and to address any opportunities with Members, Guest and Employee Partners
· The “go to” service recovery resource for the Club addressing all poor food and beverage experiences in a timely manner
· Complete and communicate weekly schedules for all F.O.H. Employee Partners in a timely manner and per company labor standards
· Ensure a safe, clean and organized work environment
· Daily facility walk through to discover and report all facility/equipment needs to General Manager
· Executes proper accounting and financial procedures per company policy
· Demonstrates and holds Employee Partners accountable on all company policies
Job Requirements:
· Five (5) years of Front of the House Management Experience
· Excellent communication and organization skills
· Enthusiasm and Passion surrounding service delivery and guest experience
· College Degree Preferred
Employment Type:
Employee - Full Time
Contact this Employer »
Employer Information:
Employer:
The Clubs Of Kingwood
Contact Information:

Date Posted: 2017-04-12
Job ID #: 8027
Valid Through: 2017-08-10


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