Front Desk Associate - Kingwood Job

The Front Desk Associate is the first sales touchpoint of the salon. This role is responsible for delivering consistently exceptional guest experiences while driving revenue through lead conversion, schedule maximization, and membership/lash pass/package sales. This is not a receptionist position. This is a performance-based, revenue-generating role.
Responsibility Areas of Importance
Lead Management & Conversion: Responding to new inquiries within 5 minutes, calling and texting leads, moving leads through the CRM pipeline, and converting inquiries into booked visits.
Membership Sales: Confidently presenting membership options, overcoming objections, offering Lash Passes when appropriate, and converting guests into recurring revenue.
Guest Retention & Prebooking: Ensuring every guest leaves with their next appointment scheduled, proactively filling cancellations, and supporting win-back and reactivation outreach.
Front Desk Operations: Accurate POS processing, applying promotions correctly, managing guest profiles, and handling payments efficiently.
Guest Experience & Salon Culture: Welcoming guests professionally, maintaining lobby standards, supporting stylists, protecting the brand, and contributing to a positive, accountable team environment.
The Front Desk Associate plays a critical role in filling the salon schedule, building recurring revenue, and maintaining a high-performance and high-end salon environment.
Operating Environment
• Salon operates 7 days per week. Hours of operations:
• Monday and Saturday 9-6, Tuesday thru Friday 9-8 and Sunday 11-5
• Approximately 24-30 front desk hours are available per week
• Front desk team consists of multiple associates sharing coverage
• Role requires collaboration, accountability, and sales focus
Physical Requirements
• Frequent computer and phone use
• Ability to type efficiently
• Ability to manage a fast-paced service environment
This role is not administrative. It is a growth position inside the salon.

Employment Type:

Employee - Part Time

Compensation:

$12.00 per hour