Ecommerce Customer Service Manager - Kingwood Job

My Favorite Quilt Store—one of the fastest-growing online crafting ecommerce retailers in the U.S.—is seeking a Customer Service Manager to build the systems, train the team, and drive the KPIs behind a world-class customer experience at scale.

This is not a “keep the inbox clean” role. This is a build-the-machine role focused on structure, performance, and growth.

Requirements: 3–5+ years in customer service, 1–3 years in leadership, e-commerce experience, comfort with Shopify, Gorgias, ShipStation/Redo, and Google Workspace, strong communication and analytical skills. Crafting or quilting experience is a plus, not required.

Full-time, on-site in Humble, TX.
Start the application https://airtable.com/appj0Y6XjCgo8HY3y/pagRRGmNoXtSgQDb5/form

Employment Type:

Employee - Full Time

Compensation:

TBD