Since we just purchased our first home what else have we been shopping for but furniture. As a sales person myself we went to numerous furniture stores and heard many different sales pitches. Then we went to Star and delt with a lady named Susanne. She walked us around the store, looked at pictures of our living room and showed us different things she thought would look good. But didn't give us a single sales pitch. We decided to go home and measure and come back the following week after giving her our info. There was a sofa that was almost the same at Rooms to Go but a few hundred dollars cheaper. One night I check the mail and there's a small letter, from Susanne thanking us for stopping by. I show my husband and we decide on the one from Star. We knew it was better quality and liked it a little more. To top everything off she calls the next day to let us know about the Labor Day sale they are running and that she will even give us an extra 5% off if we go by the end of the week.
So we head up there and she's waiting at the door for us. My husband was not a fan of some of the pillows so she tells us we can customize the whole sofa if we want and takes us upstairs to the fabric room. We end up just changing 4 pillows.
I know when I send my customers thank you cards I assume they go in the trash, but I still do it because I value my customers and want to let them know I'm there for them. After receiving this card I now see how it feels. It just puts the cherry on top. 4951