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Star Furniture

Star Furniture

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by: Nicole4647 Active Indicator LED Icon 2 OP 
~ 8 years ago   Aug 30, '15 7:41pm  
Since we just purchased our first home what else have we been shopping for but furniture. As a sales person myself we went to numerous furniture stores and heard many different sales pitches. Then we went to Star and delt with a lady named Susanne. She walked us around the store, looked at pictures of our living room and showed us different things she thought would look good. But didn't give us a single sales pitch. We decided to go home and measure and come back the following week after giving her our info. There was a sofa that was almost the same at Rooms to Go but a few hundred dollars cheaper. One night I check the mail and there's a small letter, from Susanne thanking us for stopping by. I show my husband and we decide on the one from Star. We knew it was better quality and liked it a little more. To top everything off she calls the next day to let us know about the Labor Day sale they are running and that she will even give us an extra 5% off if we go by the end of the week.
 
So we head up there and she's waiting at the door for us. My husband was not a fan of some of the pillows so she tells us we can customize the whole sofa if we want and takes us upstairs to the fabric room. We end up just changing 4 pillows.
 
I know when I send my customers thank you cards I assume they go in the trash, but I still do it because I value my customers and want to let them know I'm there for them. After receiving this card I now see how it feels. It just puts the cherry on top. 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 8 years ago   Aug 30, '15 7:46pm  
Lots of places allow you to customize and change out things like pillows. Star Furniture also has a great sales staff and they give their all to each of their customers. I think that's just their style of customer service, which has always been excellent. 4951
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Nicole4647 Active Indicator LED Icon 2 OP 
~ 8 years ago   Aug 30, '15 7:50pm  
She said we could change any fabric we wanted. Including the upholstery. It is and off white/oatmeal color and we could change it to anything they offered by that designer. We would have loved a blueish gray but they didn't have it in the linen texture we liked so we just made the pillows that color. 4951
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cgm10sne1 Active Indicator LED Icon 10
~ 8 years ago   Aug 30, '15 8:02pm  
I've not been there, but I am so wanting Togo see. Wish they had one over here near us. @nicole4647 I hope you don't have kids or pets because your pretty new  cream oatmeal couch is going to get stains and  dirty. It's inevitable! Emoticon 4951
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Nicole4647 Active Indicator LED Icon 2 OP 
~ 8 years ago   Aug 30, '15 8:10pm  
Nope, no kids. Just a dog that is very well trained. She also too old to be able to get on the sofa. And just in case we got the protection plan. It's not that far, it's near 45 and 1960. By the Porsche dealership. 4951
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