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Suddenlink KW/Porter area -- Broken Fiber

Suddenlink KW/Porter area -- Broken Fiber

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by: Murf Active Indicator LED Icon 4 OP 
~ 9 years ago   Aug 22, '14 10:20pm  
So, got off the phone with SL tech support,. I've been only getting 6-9MB DL throughout the day.  Seems there is a broken fiber cable somewhere in our area. Broke approx. ten hours ago, so speeds have been going in and out, they are narrowing down the location and as soon as they find the break, they are going to repair it.Hopefully, it will be before 6am so I don't have to drive downtown to work.   4951
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Burnsway Active Indicator LED Icon 13
~ 9 years ago   Aug 23, '14 12:14am  
so thats their excuse for crappy service today? What do they have to say for the bad service for past year.....LOL 4951
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Stealth83 Active Indicator LED Icon 16
~ 9 years ago   Aug 23, '14 6:13am  
Removed By Request 4951
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Murf Active Indicator LED Icon 4 OP 
~ 9 years ago   Aug 23, '14 7:12am  
Looks as though the break has been repaired.  I am back up to 50MB download again.Sucks some of ya have issues with them,   yesterday/last night was the first time I have really had any issue.  but we are in a newer neighborhood, that may be part of it.  4951
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MTechnique Active Indicator LED Icon 4
~ 9 years ago   Aug 23, '14 9:54am  
I had noticed last night the internet was unusably slow.Crap infrastructure will do it every time. 4951
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Stealth83 Active Indicator LED Icon 16
~ 9 years ago   Aug 23, '14 10:19am  
Removed By Request 4951
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MTechnique Active Indicator LED Icon 4
~ 9 years ago   Aug 23, '14 10:22am  
Suddenlink really should just shutter their doors and make room for a decent company to come in. 4951
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Stealth83 Active Indicator LED Icon 16
~ 9 years ago   Aug 23, '14 10:25am  
Removed By Request 4951
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MTechnique Active Indicator LED Icon 4
~ 9 years ago   Aug 23, '14 10:26am  
Where is the hyper-apologetic Suddenlink girl that always shows up in these threads? 4951
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Murf Active Indicator LED Icon 4 OP 
~ 9 years ago   Aug 23, '14 10:52am  
300mg wil be coming here soon through SL.  107mb already available in Oakhurst.  In Georgetown they are charging 55 for the 300mb   they just got available there.cant wait for that 4951
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MTechnique Active Indicator LED Icon 4
~ 9 years ago   Aug 23, '14 12:12pm  
I pay like $55 for 15mb here in Oakhurst... and rarely/ever get all of the bandwidth I pay for... $55 should buy A LOT more. 4951
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MTechnique Active Indicator LED Icon 4
~ 9 years ago   Aug 23, '14 12:35pm  
Just got off the phone with Suddenlink, total b customer service rep. She said they had no record of a service problem/outage last night, and than I was just complaining to complain...They offer to my address:15mb / $5530mb / $6550mb / $85The $55 a month 50mb plan is only available to new customers.I told her everyone in the community F'ing hates Suddenlink and I for one honk at and flip off every Suddenlink vehicle I come across when I'm driving. 4951
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Murf Active Indicator LED Icon 4 OP 
~ 9 years ago   Aug 23, '14 12:55pm  
I pay like $55 for 15mb here in Oakhurst... and rarely/ever get all of the bandwidth I pay for... $55 should buy A LOT more.
 
@MTechnique: wow man that blows, we are around the corner from you (oakhurst as well)  and pay 74 and change for phone. LD and 50MB internet and are pretty steady around 50mb sometimes even higher,  I can torrent around 6 or 7 MB  download.  The offered me 107MB  but it would have been another 30 bucks so I passed.   sucks ya have such ****** experience with them.   and yeah 55 should buy a helluva lot morebtw it was a high tier support rep that told me about the break, not sure if that makes any difference or not. 
4951
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MTechnique Active Indicator LED Icon 4
~ 9 years ago   Aug 23, '14 1:02pm  
All the customer service representatives have a stick up thier butt. The pricing points are really unethical, and not allowing any kind of break to existing customers? what a joke. Half tempted to terminate and make my wife sign up to get the new deal. I HATE that Suddenlink has a monopoly. They know it and ultimately that is the problem.Chatting with one now whom I told what the acceptable resolutions were else:Contact the state attorney generalContact the BBBTerminate service
 
She is fetching her manager... 4951
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KTownTexican Active Indicator LED Icon 11
~ 9 years ago   Aug 23, '14 2:01pm  
4951
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Murf Active Indicator LED Icon 4 OP 
~ 9 years ago   Aug 23, '14 2:30pm  
She is fetching her manager...
 
@MTechnique: That's how I got mine, they wanted to charge me 99 or something for the 50mb,  talked to a sales rep manager got the lower price locked in for two or three years I forget. 
4951
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