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Rooms To Go SUCKS

Rooms To Go SUCKS

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by: Humble Mommy Active Indicator LED Icon 13 OP 
~ 10 years ago   Aug 15, '13 9:57am  
My mom ordered a bedroom set and living room set from there and when we asked if we could get it picked up instead of delivered they said it would be 3 weeks. That should have been the first sign we were going to have issues.When it came time to pick up they only had some of the pieces and the rest would take a couple weeks more. We received the side rails of the bed but no head board. WHEN WE PUT THE BED TOGETHER THE SIDE RAILS DIDNT MATCH UP TO THE BED AND THE COLORS ARE BIG TIME OFF. WHen I called to tell them they said that's how that is!!!!!!!!!! Finally here we are a couple months later and the furniture doesn't match up and the customer service can only have me wait 2 weeks for a swap or a tech to come see it. She still hasn't been able to sleep on it  They are no help at the store either. I went and asked for a manager and was advised that if we had an issue to contact the 1800 number because they only deal with sales. They have a no refund policy and  if I return I will just get my money in store credit. Not to mention the dresser and mirror had a chip in the bottom corner and the doors on the dresser wouldn't close and the only thing they offer was a 10% discount to that particular item. DO NOT WASTE YOUR TIME OR  HARD EARNED MONEY WITH THEM I HAVE MADE A REPORT TO BBB AND I AM SO SURPRISED @ HOW MANY COMPLAINTS THEY HAVE. I WILL UPDATE YOU GUYS ON THAT EXCHANGE OR SERVICE TECH.......... 4951
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BooBear Active Indicator LED Icon 16
~ 10 years ago   Aug 15, '13 10:18am  
Did she pay with a credit card? If so dispute with them. 4951
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PedroDePacas Active Indicator LED Icon 16
~ 10 years ago   Aug 15, '13 10:26am  
Oh hell no!
 
But why would you want to pick it up instead of have them deliver it? 4951
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Irispixies Active Indicator LED Icon 2
~ 10 years ago   Aug 15, '13 10:26am  
That sucks!! Call take it to Aiken. And call rooms to go and let them know you are taking it to the media, a lot of times if you threaten to go to the media they will fix the problem fast 4951
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Humble Mommy Active Indicator LED Icon 13 OP 
~ 10 years ago   Aug 15, '13 11:07am  
Did she pay with a credit card? If so dispute with them.
 
@BooBear:
 
it was made in a couple different payments
Some were cash
 
4951
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Humble Mommy Active Indicator LED Icon 13 OP 
~ 10 years ago   Aug 15, '13 11:11am  
Oh hell no!
 
But why would you want to pick it up instead of have them deliver it?
 
@PedroDePacas:
 
Because the delivery would take longer.
The warehouse has like 5 people working and not to mention the hours we spent waiting for the guys to load our stuff.
 
we learned our lesson next time go to Gallery Furniture
 
4951
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mpjp0907 Active Indicator LED Icon 12
~ 10 years ago   Aug 15, '13 11:46am  

- - - - - - - -
>> Oh hell no!
 
But why would you want to pick it up instead of have them deliver it?
 
@PedroDePacas:
 
Because the delivery would take longer.
The warehouse has like 5 people working and not to mention the hours we spent waiting for the guys to load our stuff.
 
we learned our lesson next time go to Gallery Furniture
 
 
@Humble Mommy:
Or support a local business and head overto skeros on northpark! The owner is a super nice guy!
4951
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PedroDePacas Active Indicator LED Icon 16
~ 10 years ago   Aug 15, '13 12:04pm  
 
Best thing to do when buying furntiure is not to go to the big stores. There is tons of them on I-45 near gallery furniture or on 59, go to dream rooms furniture.
 
And bring cash and bargain with them. 9 times out of 10 you get several hundred off and free delivery. 4951
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fcabanski Active Indicator LED Icon 16
~ 10 years ago   Aug 15, '13 1:19pm  
That is a horrible mess. 4951
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Fallon Active Indicator LED Icon 18
~ 10 years ago   Aug 15, '13 1:40pm  
Removed By Request 4951
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PedroDePacas Active Indicator LED Icon 16
~ 10 years ago   Aug 15, '13 1:42pm  
That is a horrible mess.
 
@fcabanski:
 
Thats what she said! 4951
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GoldenGirl Active Indicator LED Icon 15
~ 10 years ago   Aug 15, '13 2:11pm  
I agree I would go to the media about .  I have bought from and been happy with Skeros as well.  A local business is more concerned with how happy the customers are.....  4951
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saltwaterfisherman Active Indicator LED Icon 2
~ 10 years ago   Aug 15, '13 7:08pm  
Why did you wait so long? I would suggest that you send a registered letter. Make sure that you include the date and tell them that if they don`t correct the issue or give you your money back in 10 days then you will file a claim against them in small claims court. Generally this will get their attention. 4951
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Gwozhog Active Indicator LED Icon
~ 10 years ago   Aug 15, '13 8:21pm  
I hope it works out for you. I would be quite upset too. 4951
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RobinZander Active Indicator LED Icon 8
~ 10 years ago   Aug 15, '13 9:29pm  
[ Removed by Author ] 4951
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RockyIII Active Indicator LED Icon
~ 10 years ago   Aug 15, '13 9:31pm  
No offense......but you bought some " crappy furniture".......Rooms to Go is cheap Asian and Mexico manufactured garbage that will barely hold up on a delivery truck and into your home without falling apart. (Opinion)
 
The URL (domain). rooms to go sucks . com is available, post the pictures there...
 
4951
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