I was a huge fan in the beginning, Food was great, the service, when management was on site, was good and we've had several great lunches and dinners there.
I walk in tonight and right away end up with a hostess that has not clue one about customer service. I decide not to waste my time, energy, money or girlfriend's birthday on another second in the realm of "no, sorry."
Left before the menus fully landed on the table and high-tailed it across the street to Cilantros.
For a place that
(1) is never crowded
(2) already has a rep of slow, poor service
(3) is in a building that is "cursed" with failed places
(4) on a slow, cold, rainy night when people would rather stay home,
they should have their tails in gear and never give a repeat customer a hard, argumentative time, before they even sit down.
4951