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Getting so fed up with the Randalls up front

Getting so fed up with the Randalls up front

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by: Chrisinkingwood Active Indicator LED Icon 8 OP 
~ 7 years ago   Sep 18, '16 10:45am  
Decided to treat the grand kids to some donuts for breakfast and went to the Randalls up front. Picked out our donuts, no one around in the bakery checkout so we went to the main check out. One cashier open in the Express 15 item lane. The self checkout is all gone now and a lady with a fully loaded shopping cart was in the express line because no other checkout is open. Waited about 10 minutes while she checked out and then she didn't know about the new giveaway so the cashier had to explain it to her and then give her the stamps and a booklet. Nuts, if your are taking out the self checkout how about having a few more full service lanes open! For once I am going to fill out the survey thing they always ask you to take. 4951
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doddlebug Active Indicator LED Icon 17
~ 7 years ago   Sep 18, '16 10:54am  
I absolutely hate that store but it's so convenient.  New huge grocery store coming upfront KW soon. 4951
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choclab Active Indicator LED Icon 3
~ 7 years ago   Sep 18, '16 11:00am  
Just go to wesco 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 7 years ago   Sep 18, '16 11:07am  
With the new one coming, they need to step it up if they want to survive, unless they have already received bad news internally, and have given up. Randall's is quick to cut underperforming stores. 4951
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ZMAN Active Indicator LED Icon 10
~ 7 years ago   Sep 18, '16 11:07am  
Yeah, I shop there all the time because it's the closest one to me, but I hate it. For as high priced as it is you'd think they'd have better service. They never have more than 1 or 2 registers open and most of the front end people are pretty rude. That being said I do love thier bakery and butcher. 4951
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Chrisinkingwood Active Indicator LED Icon 8 OP 
~ 7 years ago   Sep 18, '16 11:13am  
They never have more than 1 or 2 registers open and most of the front end people are pretty rude.
 
@ZMAN: My experience has been that recently they put brand new employees at the few registers open and they don't know any of the codes and keep having to look them up or ask for help. What gets me is that they put an employee at the display for the pots and  pans giveaway as you walk  in the door but don't have enough checkouts open. The main reason I shop here is convenience but that is getting doubtful. Even the longer drive back to the current HEB or the new one when it opens sounds like a better option. I rarely have a bad experience a the HEB checkouts.
4951
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Abberatia Active Indicator LED Icon 2
~ 7 years ago   Sep 18, '16 12:09pm  
the U-Check is gone?! The next time I plan on going grocery shopping I will just call the store and ask "How many lanes they have open?" If they say one I will just reply "OK, I am going to go to Kroger then." I'm pretty sad though because there are two Pokéstops and a lot of cool Pokémon in the store. 4951
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Jetlegsuk Active Indicator LED Icon
~ 7 years ago   Sep 18, '16 12:54pm  
I was there last night too, I felt bad for the 2 employees working, the lady helping to bag was clearly uncomfortable knowing there was a huge line, she was thanking everybody for shopping there, the promotion involves a set of pans I think.
The store prices are grossly high compared to other stores and no, I am not talking about Wallyworld, I will not go back because the appearance and the lack of staff shows that basically Randall's has given up on its customers due to the flood of new stores in the area, I don't think they will survive if you ask me. 4951
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BooBear Active Indicator LED Icon 16
~ 7 years ago   Sep 18, '16 1:21pm  
I absolutely love that store. I've never found it more expensive for what I buy and I am in there everyday. I like that it's never crowded and clean and the workers have always been nice to me. 4951
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CBP210 Active Indicator LED Icon 10
~ 7 years ago   Sep 18, '16 1:26pm  
I absolutely love that store. I've never found it more expensive for what I buy and I am in there everyday. I like that it's never crowded and clean and the workers have always been nice to me.
 
@BooBear: I have been there a few times and it is less crowded than Krogers.
4951
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coco1248 Active Indicator LED Icon 7
~ 7 years ago   Sep 18, '16 1:47pm  
Did shop there for 20 years and the service & goods are in a gradual decline. It seems the overnight crew change & switch items from one Isle to another every night. Is it either a very bored group playing teamwork with no Management Leadership. Or spy staff purposely sabotaging the store to make customers shop at other stores, or simply a group of unoccupied to pi&&ed off the shoppers? If I were the manager I would be working in the 'company intelligence Emoticon LOL 4951
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TEXASGIRLMAMMA Active Indicator LED Icon 10
~ 7 years ago   Sep 18, '16 3:37pm  
New huge grocery store coming upfront KW soon.
@doddlebug: When, what kind and where?
4951
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TXSunDvl Active Indicator LED Icon 15
~ 7 years ago   Sep 18, '16 3:49pm  
I absolutely love that store. I've never found it more expensive for what I buy and I am in there everyday. I like that it's never crowded and clean and the workers have always been nice to me.
 
@BooBear: Randall's has been terrible since Safeway bought them out. Cat food and wine is much more expensive than Kroger.
 
4951
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Chrisinkingwood Active Indicator LED Icon 8 OP 
~ 7 years ago   Sep 18, '16 3:54pm  
Randall's has been terrible since Safeway bought them out.
 
@TXSunDvl: And apparently their new owner, Albertson's hasn't figured it out either.
4951
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dac1842 Active Indicator LED Icon 3
~ 7 years ago   Sep 18, '16 4:02pm  
When did the self checkout go away? I was in there a few days ago and it was open.
 
Dang that hurts. As noted by others they never have more than a couple of lanes open
 
4951
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Zoey Active Indicator LED Icon 2
~ 7 years ago   Sep 18, '16 4:11pm  
Earlier I shopped at the Randalls in the back. It's usually a ghost town but today, I was shocked, there must've been 3 other shoppers there.
One totally classless, fashion retarded lady ( and labeling her such is a stretch, believe me! ) had the nerve to be wearing white pants AFTER Labor Day! It was an absolute atrocity! I'm so glad that my young, gorgeous, well bred, classy daughter didn't experience that!! She would've thought that Kingwood has really gone to the dogs!!
 
If that wasn't bad enough, the fresh ( ? ) fish & meat dept. kinda smelled bad. That must've been bad because I really don't have much of a sense of smell.
 
I don't think that place is going to be around much longer & it's really too bad because I've gotten to know so many of the nice people who work there.
Oh, and this clinches it, the choc frosted doughnut tasted old ( not a first either ).
However, the jalapeño cheese bagels are still killer!! 4951
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