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Suddenlink/TiVo VOD Service Error GSM 11

Suddenlink/TiVo VOD Service Error GSM 11

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by: railroader Active Indicator LED Icon  OP 
~ 7 years ago   Sep 18, '16 3:36am  
During Sept 8-10 TiVo updated their software. Since then Video On Demand has failed with Service Msg GSM 11. SL in Lubbock suggested after trouble shooting calling TiVo for further analysis. TiVo suggested SL changing current SRN (40+) setting to within a range of 29-35.
Followed up with SL on site tech. Tech advised not necessary to change SRN setting. More trouble shooting without any success. Tech swapped Pace unit with new one. VOD continues to fail. Experience tech perplexed, Can't figure out what is causing GSM 11 service code. Thinks it might be a TiVo software.
 
Anyone having same issue with SL/TiVo VOD failures? Any techies out there have any thoughts for resolutions?

Next thought is to have supervisor and tech come out and figure out what is going on. 4951
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Suddenlink Help Active Indicator LED Icon
~ 7 years ago   Sep 19, '16 12:29pm  
Hi - My name is Shelby, and I'm with Suddenlink Communications. I'm sorry to hear that you've been experiencing an issue with your TiVo VOD service. I'd be happy to assist. Please
feel free to email me directly with your service address, and please reference
your post made here. My email address is socialsupport-AT-suddenlink-DOT-com.
Thank you, -Shelby 4951
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