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UPS delivery

UPS delivery

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by: XpatQN Active Indicator LED Icon  OP 
~ 7 years ago   Sep 11, '16 1:43pm  
Anyone know who I should talk to about our inept UPS driver?  We must have a new person on our route---she took FOREVER to find our package the other day (seriously---in front of our house for over 5 minutes) and when I walked outside she said " oh hi.....I'm trying to find where everything is in my truck....what package are you looking for anyway..can you describe what you are expecting?"  Really? Then later on in the week, 2 of our packages are delivered down the street at an address that doesn't come close to ours and today - SUNDAY - I get an Amazon box delivered for a man who is on a totally different street - no where near me - and with an address that again--doesn't contain the same numbers. But it's an Amazon box and since I told her I was expecting a package from Amazon maybe she thought it was my missing delivery?  Doesn't she read the labels?I'm so frustrated.  Do I complain to our local KW UPS so they can look up her supervisor?  HELP! 4951
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Andreweggplant Active Indicator LED Icon 15
~ 7 years ago   Sep 11, '16 3:08pm  
Here is a link for UPS complaints.  https://www.ups.com/content/us/en/contact/index.html 4951
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XpatQN Active Indicator LED Icon  OP 
~ 7 years ago   Sep 11, '16 3:15pm  
Thanks much but it really doesn't give me an option for complaints about delivery problems with the driver.  I may go to the local office with this package and talk to the manager. She may be able to help. Many thanks for the link! 4951
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friday1 Active Indicator LED Icon 9
~ 7 years ago   Sep 11, '16 3:24pm  
I've have everything from cpap machines to phones delivered at my house by ups. Yes they go to the proper address. 4951
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XpatQN Active Indicator LED Icon  OP 
~ 7 years ago   Sep 11, '16 3:27pm  
Yes UPS sometimes goes to the correct address but this new driver we have is not reading the labels.  To have 4 misdeliveries in one week is a tad excessive.  4951
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Andreweggplant Active Indicator LED Icon 15
~ 7 years ago   Sep 11, '16 3:47pm  
Thanks much but it really doesn't give me an option for complaints about delivery problems with the driver.  I may go to the local office with this package and talk to the manager. She may be able to help. Many thanks for the link!
 
@XpatQN:
There is a complaint dept on the link. Are you asking about UPS (United Parcel Service) or USPS (United States Postal Service), big difference?
 
Not sure there is a local office for UPS and the USPS office in Kingwod is usually of little help. Usually the Amazon packages on a weekend are delivered by the post office or hired drivers. I don't think there is a set regular driver for UPS at least not in my neighborhood. 4951
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ProblemAgain Active Indicator LED Icon 10
~ 7 years ago   Sep 11, '16 3:53pm  
unbelievable....just deal with it. if it pisses you off that much, find out HOW to complain. if it really pisses you off, specify a different method of shipping or stop doing business with the company.  4951
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mutton Active Indicator LED Icon 9
~ 7 years ago   Sep 11, '16 4:07pm  
Have had both deliver packages incorrectly.  Usually a neighbor so we just deliver ourselves, lol.  Once was a couple streets over so we took on our way to eat...Not sure if complaining would help, so we just delivered and moved on. 4951
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Retired_Engineer Active Indicator LED Icon 13
~ 7 years ago   Sep 11, '16 4:09pm  
I don't think there is a set regular driver for UPS at least not in my neighborhood.
 
@Andreweggplant:  I agree.  I do a lot of shopping on-line so I get a lot of deliveries.  In a month, I may see 6-8 different UPS drivers.  They plot out their routes by computer and GPS, according to the delivery addresses.Yes, sometimes the truck pulls up and it takes a few minutes for the driver to find my package(s) before they bring them to the door.  One UPS driver always brings the packages and leaves them by the back door.  Neither of these bother me.I'll take UPS or FedEx over the USPS any day.
4951
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XpatQN Active Indicator LED Icon  OP 
~ 7 years ago   Sep 11, '16 4:28pm  
Nope...not going to stop doing business with Amazon. I will just deal with it and personally deliver this package--2 miles from my house.  So crazy.  Hands down I agree....UPS and FedEx over USPS any day!Enjoy this gorgeous day neighbors.  4951
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Andreweggplant Active Indicator LED Icon 15
~ 7 years ago   Sep 11, '16 5:02pm  
Nope...not going to stop doing business with Amazon. I will just deal with it and personally deliver this package--2 miles from my house.  So crazy.  Hands down I agree....UPS and FedEx over USPS any day!Enjoy this gorgeous day neighbors. 
 
Seems like the issue is with the USPS, not UPS. Here is the link to the postal service complaints. Myself and others have had good response from here, does not always permanently fix the problem(s) but there is always hope.
 
www.uspsoig.gov/form /new-complaint-form/
4951
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XpatQN Active Indicator LED Icon  OP 
~ 7 years ago   Sep 11, '16 5:04pm  
Nope---it's UPS 4951
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Weathergirl5 Active Indicator LED Icon 8 Forum Moderator
~ 7 years ago   Sep 11, '16 5:46pm  
Anyone know who I should talk to about our inept UPS driver?  We must have a new person on our route---she took FOREVER to find our package the other day (seriously---in front of our house for over 5 minutes) and when I walked outside she said " oh hi.....I'm trying to find where everything is in my truck....what package are you looking for anyway..can you describe what you are expecting?"  Really? Then later on in the week, 2 of our packages are delivered down the street at an address that doesn't come close to ours and today - SUNDAY - I get an Amazon box delivered for a man who is on a totally different street - no where near me - and with an address that again--doesn't contain the same numbers. But it's an Amazon box and since I told her I was expecting a package from Amazon maybe she thought it was my missing delivery?  Doesn't she read the labels?I'm so frustrated.  Do I complain to our local KW UPS so they can look up her supervisor?  HELP!
 
@XpatQN:
 
Did you actually SEE the vehicle that delivered your Amazon package today (Sunday). I don't think UPS delivers on Sunday. The past few times we have gotten Amazon packages delivered on Sunday they were not delivered by UPS, but rather just by someone in a random car delivering Amazon packages. 4951
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ctl74 Active Indicator LED Icon 10
~ 7 years ago   Sep 11, '16 10:38pm  

- - - - - - - -
>> Anyone know who I should talk to about our inept UPS driver?  We must have a new person on our route---she took FOREVER to find our package the other day (seriously---in front of our house for over 5 minutes) and when I walked outside she said " oh hi.....I'm trying to find where everything is in my truck....what package are you looking for anyway..can you describe what you are expecting?"  Really? Then later on in the week, 2 of our packages are delivered down the street at an address that doesn't come close to ours and today - SUNDAY - I get an Amazon box delivered for a man who is on a totally different street - no where near me - and with an address that again--doesn't contain the same numbers. But it's an Amazon box and since I told her I was expecting a package from Amazon maybe she thought it was my missing delivery?  Doesn't she read the labels?I'm so frustrated.  Do I complain to our local KW UPS so they can look up her supervisor?  HELP!
 
@XpatQN:
 
Did you actually SEE the vehicle that delivered your Amazon package today (Sunday). I don't think UPS delivers on Sunday. The past few times we have gotten Amazon packages delivered on Sunday they were not delivered by UPS, but rather just by someone in a random car delivering Amazon packages.
 
@Weathergirl5:
Or through USPS!
4951
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Fallon Active Indicator LED Icon 18
~ 7 years ago   Sep 12, '16 6:35am  
Removed By Request 4951
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Chrisinkingwood Active Indicator LED Icon 8
~ 7 years ago   Sep 12, '16 6:55am  
Recently I have had delivery drivers from UPS who set the package in front of the front porch area where it can get wet if it rains! Why does this driver set it up by the door that is well out of the range of the rain? Luckily I have discovered it before it rains but we've been averaging a shower just about every day so I have been lucky. 4951
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