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Customer Service Severely Lacking @ Houston Garden Center

Customer Service Severely Lacking @ Houston Garden Center

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by: donnatella Active Indicator LED Icon 13 Forum Moderator  OP 
~ 7 years ago   Jul 23, '16 7:25pm  
Perhaps my definition and the workers at the Houston Garden Center Atascocita location's definition are vastly different, but damn, how do these people stay in business?????
 
I guaran-GD-tee you I will stick with Lowe's or Home Depot next time.
 
Yes, I realize it's very hot outside, but holy M-effn' @&$tballs, get up from your seated position and take care of your customers!!!!
 
Asked for the location of something, and we were directed, by finger point only, out to damn near the south forty, and never found it. We came back in to yet another person who started to point. I strongly and very aggressively encouraged her to "show" us, and not make the mistake of pointing directions to us again.
 
Come to find out, what we wanted was less than 12-inches away from the FIRST finger pointer, all along.
 
Never ever again HGC fools.
4951
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myevilgrin Active Indicator LED Icon 6
~ 7 years ago   Jul 23, '16 8:05pm  
Walked in there once....never again. I go to Natius Nursery for plants. 4951
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saltwaterfisherman Active Indicator LED Icon 2
~ 7 years ago   Jul 23, '16 8:20pm  
Don`t bother with the Kingwood location either they are just as bad. 4951
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ET Active Indicator LED Icon 17
~ 7 years ago   Jul 23, '16 8:21pm  
That is a self service operation. And it helps to habla espanol when you need something. I always thought they could double their sales if they had somebody there that spoke English. 4951
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Annie Active Indicator LED Icon 18
~ 7 years ago   Jul 23, '16 8:56pm  
Natius for me. I love their plants. 4951
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WskyTngoFxtrt Active Indicator LED Icon 10
~ 7 years ago   Jul 23, '16 10:34pm  
Houston Plant World at 45 and 1960 is way better and they take Houston Garden Center coupons. 4951
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Fallon Active Indicator LED Icon 18
~ 7 years ago   Jul 23, '16 10:35pm  
Removed By Request 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator  OP 
~ 7 years ago   Jul 23, '16 10:42pm  
We will be adding more plants because we want a different look than the builder landscaper added. Not so much volume but deeper colors and hardier selections. Will definitely forego HGC and take these suggestions here. Wasn't looking for discounts, but I noticed everything marked 1/2 off. I'd rather pay full price in exchange for good decent service. No more wild goose chases in sweltering heat, out in the south forty for us. 4951
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ms21883 Active Indicator LED Icon
~ 7 years ago   Jul 23, '16 11:35pm  
What plants are you thinking of using? We need to add some landscaping to our back yard, and I need ideas. Hardy plants and deep color sounds great! 4951
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TXtransplant Active Indicator LED Icon 13
~ 7 years ago   Jul 24, '16 12:37am  
Perhaps my definition and the workers at the Houston Garden Center Atascocita location's definition are vastly different, but damn, how do these people stay in business?????
 
I guaran-GD-tee you I will stick with Lowe's or Home Depot next time.
 
Yes, I realize it's very hot outside, but holy M-effn' @&$tballs, get up from your seated position and take care of your customers!!!!
 
Asked for the location of something, and we were directed, by finger point only, out to damn near the south forty, and never found it. We came back in to yet another person who started to point. I strongly and very aggressively encouraged her to "show" us, and not make the mistake of pointing directions to us again.
 
Come to find out, what we wanted was less than 12-inches away from the FIRST finger pointer, all along.
 
Never ever again HGC fools.
 
@donnatella:
 
Sadly true. I like their prices but won't go unless I I know exactly what I need.
 
The customer service at other places although better than described is typically one more notch above dismal.
 
Sometimes I wonder why I have to try so hard to spend money as a customer. Seems a bit wrong...?!? If I could ship myself annuals via Amazon Prime I would totally do it.
 
4951
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kingwood1960 Active Indicator LED Icon  New Member
~ 7 years ago   Jul 24, '16 7:35am  
Customer service is a lost art any were...js... 4951
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cooped Active Indicator LED Icon
~ 7 years ago   Jul 24, '16 7:52am  
There is no reason to not shop there anymore.  Maybe they were having an off day. Just because of one bad experience doesn't mean you should not try them again.  There are BBQ places like that.  If you had a bad meal doesn't mean you shouldn't try it again.  Don't blast them just for one bad experience.  Just sayin 4951
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cgm10sne1 Active Indicator LED Icon 10
~ 7 years ago   Jul 24, '16 9:12am  
@donnatella the shame! Go to warrens are Natius. Or kingwood garden center. I'm not working right now...but I am happy o help you in selections....or give you names of shrubs etc to research for your project!  4951
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Andreweggplant Active Indicator LED Icon 15
~ 7 years ago   Jul 24, '16 9:13am  
There is no reason to not shop there anymore.  Maybe they were having an off day. Just because of one bad experience doesn't mean you should not try them again.  There are BBQ places like that.  If you had a bad meal doesn't mean you shouldn't try it again.  Don't blast them just for one bad experience.  Just sayin
 
@cooped:
LOL... Good point.... I guess it depends on how the shoe is fitting on a particular day.... 4951
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TEXASGIRLMAMMA Active Indicator LED Icon 10
~ 7 years ago   Jul 24, '16 9:22am  
I haven't been to HGC in years.  Lack of customer service and the lack of someone who can understand and speak my language are the primary reasons.   4951
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donnatella Active Indicator LED Icon 13 Forum Moderator  OP 
~ 7 years ago   Jul 24, '16 9:28am  
@donnatella the shame! Go to warrens are Natius. Or kingwood garden center. I'm not working right now...but I am happy o help you in selections....or give you names of shrubs etc to research for your project! 
 
@cgm10sne1: Would have come straight to you at Warren's, my love, but I wasn't sure if you were still working there, plus it was rather late. We intentionally waited because of the heat. We are not finished and need more, so I will be giving you a holler. 4951
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