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Finished with CHASE Bank

Finished with CHASE Bank

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by: doddlebug Active Indicator LED Icon 17 OP 
~ 7 years ago   Jun 10, '16 8:52am  
Customer Service sucks at the CHASE Bank upfront Kingwood. I went there yesterday to wire $10,000 and the African American lady "with THE attitude" told me that she didn't have to look up the routing code of the bank I needed to send the money to. That's not her job. I then asked to talk with the Private Client Adviser (what a JOKE that is) and she "backed up" what her "buddy" said. I called the bank in NC and got their routing number. Went back and had the wire sent. Called our Financial Advisor and she told me that banks actually can easily acquire the routing numbers from other banks. Next week we will be transferring three accounts ($$$$$$$$$$$$$$) to another bank. Anyone recommend another Kingwood Bank? 4951
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pickles Active Indicator LED Icon 3
~ 7 years ago   Jun 10, '16 8:59am  
I hate when banks tell you you can't do certain things w YOUR money. I was told one time that my little check wasn't my money it's was just a piece of paper. I have been told many times to wait & put hold on checks that came from irs & direct deposit. Bc they wanted to make sure it was legit. I was like I have bills to pay. We don't do business anymore w that bank. We use shell credit union never had a problem 4951
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Andreweggplant Active Indicator LED Icon 15
~ 7 years ago   Jun 10, '16 9:00am  
I had a bit of difficulty with Chase customer service this week too.  My credit card got hacked by someone in Europe.  I had the card in my hand, sitting in my office in downtown Houston and they did not believe me.  The interrogation was ridiculous.  Glad I have fraud protection on that card...NOT...it did no good. 4951
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Andreweggplant Active Indicator LED Icon 15
~ 7 years ago   Jun 10, '16 9:01am  
@pickles, I wish She'll Credit Union was closer.  They do not even have one in One Shell anymore.  I would switch in a New York minute... 4951
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ForeCPA90 Active Indicator LED Icon 9
~ 7 years ago   Jun 10, '16 9:05am  
I only ever used my credit union for loans, I found the lack of online products really affected me, so I mostly use my Chase accounts now.  I've never had a problem with Chase's customer service, but it has been a long time since I went into a bank and dealt with them.  I have dealt with them on the phone and they were fine.Inconsistent customer service is everywhere these days, banks, airlines, HCAD, the list goes on.  You get a good agent one time and everything is smooth, you get a battleaxe the next and turns a simple request into a problem.  You may got to a different Chase and get a friendly helpful person next time, you never know. 4951
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ET Active Indicator LED Icon 17
~ 7 years ago   Jun 10, '16 9:15am  
We have had fairly good luck with Wells Fargo - good online service and they are almost everywhere we travel. There are three locations within a mile of Town Center. The easiest is in Randalls.
Stay way away from Bank of America. 4951
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Retired_Engineer Active Indicator LED Icon 13
~ 7 years ago   Jun 10, '16 9:15am  
I use the Chase on West Lake Houston south of KW drive.  Most of my activity is done online, but the times I went to the bank, they were professional and courteous.My mortgage was with Bank of America and their online system was horrible.... at least it was until I paid off my mortgage in 2013. 4951
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BooBear Active Indicator LED Icon 16
~ 7 years ago   Jun 10, '16 9:17am  
We were always happy with Amegy bank. The people were super friendly but when it came time to consolidate some accounts, BOA had the better deal. I'm not 100% happy with their personal banker people, they are just as likely to tell you to call the 800 number as try to help, but we rarely have need like that so it's not too big of an issue. 4951
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Burnsway Active Indicator LED Icon 13
~ 7 years ago   Jun 10, '16 9:19am  
We have had pretty good luck with wells fargo too.
 
We had chase years back and they did so many things wrong to us that I closed our accounts too. 4951
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Node Active Indicator LED Icon
~ 7 years ago   Jun 10, '16 9:19am  
We use Wells Fargo at Kings Crossing. I think you will have some problems with any bank over time. Having a personal relationship with your banker will help. Good luck. 4951
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Metro07 Active Indicator LED Icon 3
~ 7 years ago   Jun 10, '16 9:22am  
I never like Chase, they use to write my employers checks and would charge you if you did not have a account with them if you.  Now they all do so it don't matter anymore. 4951
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Stealth83 Active Indicator LED Icon 16
~ 7 years ago   Jun 10, '16 9:31am  
Removed By Request 4951
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BooBear Active Indicator LED Icon 16
~ 7 years ago   Jun 10, '16 9:39am  
I can understand why they would want the client to supply the information. If they identify it incorrectly then you would be angry.
 
But also you are angry you have to do it.
 
So how would you as a bank handle it and ensure protections?
 
@Stealth83:
 
Banking is a service industry. They make money off of your money. It's the same as ordering a hamburger with no pickles. If they want to keep your money, they provide good service, that includes going a little out of their way to find the information which they could easily ask you to verify and relieve them of liability. 4951
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frebu Active Indicator LED Icon 3
~ 7 years ago   Jun 10, '16 9:45am  
I can understand why they would want the client to supply the information. If they identify it incorrectly then you would be angry.
 
But also you are angry you have to do it.
 
So how would you as a bank handle it and ensure protections?
 
@Stealth83: Well first of all, saying "it is not my job" while at work is NEVER a good thing. If you can't or won't do something make up a reasonable sounding excuse like "I'm sorry but we are not authorized to provide that information to clients due to wire transfer fraud concerns" But more importantly, and realistically, how would you "identify it incorrectly"? They are sending it to another bank for a specific account, obviously you need the account details and that is on you but the bank transfer information is pretty much foolproof, all it requires is looking it up for your client, THAT is called customer service. Basically, if you are going to be a lazy turd in customer service, make up reasonable sounding reasons for being a lazy turd, don't just claim it doesn't fall into the written word of your "job".
4951
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Chrisinkingwood Active Indicator LED Icon 8
~ 7 years ago   Jun 10, '16 9:46am  
Banks just aren't what they used to be and I lot I think is due to being bought up and merged by bigger less personal banks out of the area. They know you will have to use them and while they claim the best customer service I usually find otherwise. I did like Wachovia when we banked with them but have not been too displeased with Wells Fargo since they took over.My DW does all of our banking, paying bills etc. She does almost everything on line. But a year ago she wanted to take out a loan to pay off some credit cards that had jacked up their interest for no apparent reason. She dealt with Wells Fargo and in less than 2 days had a loan with very good terms. 4951
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MarT Active Indicator LED Icon 9
~ 7 years ago   Jun 10, '16 9:50am  
We've been with Wells Fargo since 2000 and been very happy.  I do most things online, but when we need help they're easy to deal with.  The only issue I've ever had is them trying to sell me, it's a big pet peeve, once even in the drive through, lol.  But, since I rarely go in or deal with a person, it's not really an issue.I'm very fee adverse, so they work well for me.    4951
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