I can understand why they would want the client to supply the information. If they identify it incorrectly then you would be angry.
But also you are angry you have to do it.
So how would you as a bank handle it and ensure protections?
@Stealth83: Well first of all, saying "it is not my job" while at work is NEVER a good thing. If you can't or won't do something make up a reasonable sounding excuse like "I'm sorry but we are not authorized to provide that information to clients due to wire transfer fraud concerns" But more importantly, and realistically, how would you "identify it incorrectly"? They are sending it to another bank for a specific account, obviously you need the account details and that is on you but the bank transfer information is pretty much foolproof, all it requires is looking it up for your client, THAT is called customer service. Basically, if you are going to be a lazy turd in customer service, make up reasonable sounding reasons for being a lazy turd, don't just claim it doesn't fall into the written word of your "job".
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