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by: angiekaye Active Indicator LED Icon 16 OP 
~ 7 years ago   May 2, '16 12:23am  
For absolutely nothing !! Sunday afternoon my son called that his car broke down. His frame broke and he couldn't move the car. This was 430pm in a busy section of 1960 he called att to get towed. A few minutes later he texts me. Mom bad accident right in front of me. I didn't cause and it's not me.
 
He witnessed a young man get hit on a bike trying to pull out on 1960. Two cars hit this guy dragging him about 50 feet. My son rushes over and helps the guy til life fight came. The guy was awake and talking so we are praying he's ok.
 
Anyway this was now 530 and still no wrecker. One shows for the wreck. And then leaves my son abandoned on the non existent shoulder. Well we call att back. They can't find the wrecker driver. It's now almost 9. Another wrecker shows. Still not that one att called nor is it one att approves. Seeing as they don't pay enough. Well this guy kindly stayed with my son. By this time now 915 pm I show up. **** to high hell that att left my son in this situation.
 
Needless to say. After 5.5 hours we had to pay this tow truck. And then I called att spoke to the manager on staff and let them know they just upset a big momma bear ! Well now I am waiting a phone call back. They best pay 100% of that tow bill and damages to the car because it was the wrong type of truck for the car. Sons tie rod busted.
 
That's all. Sorry so long. But in the 20 years I have been with att this is the first time I have been treated like this 4951
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TXtransplant Active Indicator LED Icon 13
~ 7 years ago   May 2, '16 12:35am  
AT&T dispatches wreckers? Didn't know that.
 
Get him a AAA card instead. 4951
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angiekaye Active Indicator LED Icon 16 OP 
~ 7 years ago   May 2, '16 1:24am  
We have road side assist on our phones. You think if you pay for something you can use it. We have used it also in the past and never had issues. But this lightening towing of humble was a no show and never returned our calls 4951
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Annie Active Indicator LED Icon 18
~ 7 years ago   May 2, '16 6:27am  
I don't know about At&T but AAA reimbursed in full when I broke down in a hazardous area. I was on Pierce Elevated and took the first wrecker to come by. 4951
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Andreweggplant Active Indicator LED Icon 15
~ 7 years ago   May 2, '16 7:59am  
this lightening towing of humble was a no show and never returned our calls
 
@angiekaye:  You are the second person I know of that this tow company did not show up for between Friday evening and Sunday morning
4951
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Safety44 Active Indicator LED Icon 5
~ 7 years ago   May 2, '16 8:19am  

- - - - - - - -
>> this lightening towing of humble was a no show and never returned our calls
 
@angiekaye:  You are the second person I know of that this tow company did not show up for between Friday evening and Sunday morning
 
@Andreweggplant: Sounds like your complaint should be to ATT to not use Lightening Towing any more.
Then file a complaint with Lightening Towing personally that in the event ATT doesn't cover the entire cost, you will looking for Lightening Towing to do the right thing and pay the difference.
It really sounds like lightening Towing is the people who screwed up.
 
4951
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Stealth83 Active Indicator LED Icon 16
~ 7 years ago   May 2, '16 8:29am  
Removed By Request 4951
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BooBear Active Indicator LED Icon 16
~ 7 years ago   May 2, '16 9:16am  
Guess ya get what you pay for as the old saying goes.
 
@Stealth83:
 
Or DIDNT get what she paid for. 4951
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Andreweggplant Active Indicator LED Icon 15
~ 7 years ago   May 2, '16 9:35am  
It really sounds like lightening Towing is the people who screwed up.
 
@Safety44:   Yep, that is probably more like it, not ATT...
4951
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angiekaye Active Indicator LED Icon 16 OP 
~ 7 years ago   May 2, '16 11:29am  
With 8 phones paying 6$ a month extra for the last 20years yeah I think I have paid far enough to get better than we got 4951
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Stealth83 Active Indicator LED Icon 16
~ 7 years ago   May 2, '16 11:49am  
Removed By Request 4951
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angiekaye Active Indicator LED Icon 16 OP 
~ 7 years ago   May 2, '16 3:25pm  

- - - - - - - -
>> With 8 phones paying 6$ a month extra for the last 20years yeah I think I have paid far enough to get better than we got
 
@angiekaye:
 
Dang is that 6 bucks per line?
 
@Stealth83:
 
Yes 4951
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ET Active Indicator LED Icon 17
~ 7 years ago   May 2, '16 3:58pm  
I get my car emergency service from Whataburger. Comes with fries, you should switch. 4951
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Stealth83 Active Indicator LED Icon 16
~ 7 years ago   May 2, '16 7:09pm  
Removed By Request 4951
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