For absolutely nothing !! Sunday afternoon my son called that his car broke down. His frame broke and he couldn't move the car. This was 430pm in a busy section of 1960 he called att to get towed. A few minutes later he texts me. Mom bad accident right in front of me. I didn't cause and it's not me.
He witnessed a young man get hit on a bike trying to pull out on 1960. Two cars hit this guy dragging him about 50 feet. My son rushes over and helps the guy til life fight came. The guy was awake and talking so we are praying he's ok.
Anyway this was now 530 and still no wrecker. One shows for the wreck. And then leaves my son abandoned on the non existent shoulder. Well we call att back. They can't find the wrecker driver. It's now almost 9. Another wrecker shows. Still not that one att called nor is it one att approves. Seeing as they don't pay enough. Well this guy kindly stayed with my son. By this time now 915 pm I show up. **** to high hell that att left my son in this situation.
Needless to say. After 5.5 hours we had to pay this tow truck. And then I called att spoke to the manager on staff and let them know they just upset a big momma bear ! Well now I am waiting a phone call back. They best pay 100% of that tow bill and damages to the car because it was the wrong type of truck for the car. Sons tie rod busted.
That's all. Sorry so long. But in the 20 years I have been with att this is the first time I have been treated like this 4951