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Anyone bank with Shell Federal Credit Union?

Anyone bank with Shell Federal Credit Union?

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by: Humble Mommy Active Indicator LED Icon 13 OP 
~ 8 years ago   Mar 21, '16 1:51pm  
Anyone here bank with them or use them for loans etc? 4951
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comedian Active Indicator LED Icon
~ 8 years ago   Mar 21, '16 2:45pm  
Yes. I refinanced my home with SFCU a few years ago at a really low interest rate. I also took out a small personal loan at a decent rate. For the personal loan, I wouldn't say that the interest rate was great but it was a simple sign and go. 4951
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dotti573 Active Indicator LED Icon 15
~ 8 years ago   Mar 21, '16 3:33pm  
Yes.  They used to let you use Smart Financial to make your payments inside the bank not thru the drive thru but they stopped that last month.  You have to go over to Will Clayton now for the closest branch.I refinanced 3 cars thru them over the years and they had great rates.  The only bad thing is that if you don't have direct deposit with them you cannot make a payment online.  You have to mail or go to the branch. 4951
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Safety44 Active Indicator LED Icon 5
~ 8 years ago   Mar 21, '16 3:38pm  
I tried to not borrow money for the past twenty years or so, but when I did, I always found the Credit Unions to be my best bet.
They're a whole lot more "people" orientated than the banks. 4951
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Humble Mommy Active Indicator LED Icon 13 OP 
~ 8 years ago   Mar 21, '16 4:19pm  
Well beware over the past month they have been "accidentally" mailing me other peoples acct info.
The worst part is that person isn't even in Texas.
 
They claim it was a mistake but I highly doubt it because it's happen more than 1 time.
 
It's not addressed to me but they put it along with my letters.
 
I called to let them know and honestly that is pretty scary thinking my information or loan statements are floating around in other people's hand. 4951
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Humble Mommy Active Indicator LED Icon 13 OP 
~ 8 years ago   Mar 21, '16 4:21pm  
The letters are addressed and have a another person name and they somehow ended up in my mailbox in Texas when it should have been sent to Wisconsin. Big MISTAKE (not even close in distance.) 4951
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Retired_Engineer Active Indicator LED Icon 13
~ 8 years ago   Mar 21, '16 4:44pm  
@Humble Mommy:   If they were addressed properly but got delivered to you, the USPS made the mistake.  The question is why has it happened more than once.  Do they have the little bar codes along the bottom-right of the envelope?  An error there could send it to the wrong zip code and route, but a postal worker then has to look at it to put it in your mailbox.Just mark them return to sender and put them back in the mailbox.Years ago, I mailed a car payment through the USPS using a pre-addressed envelope.  A couple of days later, a guy from Katy called to let me know that he received it in his mailbox and was going to put it back in his mailbox the next day.  He called just to let me know in case my payment ended up being late.  4951
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Fallon Active Indicator LED Icon 18
~ 8 years ago   Mar 21, '16 4:46pm  
Removed By Request 4951
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Humble Mommy Active Indicator LED Icon 13 OP 
~ 8 years ago   Mar 21, '16 4:46pm  
@Humble Mommy:   If they were addressed properly but got delivered to you, the USPS made the mistake.  The question is why has it happened more than once.  Do they have the little bar codes along the bottom-right of the envelope?  An error there could send it to the wrong zip code and route, but a postal worker then has to look at it to put it in your mailbox.Just mark them return to sender and put them back in the mailbox.Years ago, I mailed a car payment through the USPS using a pre-addressed envelope.  A couple of days later, a guy from Katy called to let me know that he received it in his mailbox and was going to put it back in his mailbox the next day.  He called just to let me know in case my payment ended up being late. 
 
@Retired_Engineer: no someone at the bank just sent other peoples letters along with mine.
 
Yes very scary to know it wasn't a one time mistake since it keeps happening.
 
4951
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Fallon Active Indicator LED Icon 18
~ 8 years ago   Mar 21, '16 4:47pm  
Removed By Request 4951
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Retired_Engineer Active Indicator LED Icon 13
~ 8 years ago   Mar 21, '16 4:54pm  

- - - - - - - -
>> @Humble Mommy:   If they were addressed properly but got delivered to you, the USPS made the mistake.  The question is why has it happened more than once.  Do they have the little bar codes along the bottom-right of the envelope?  An error there could send it to the wrong zip code and route, but a postal worker then has to look at it to put it in your mailbox.Just mark them return to sender and put them back in the mailbox.Years ago, I mailed a car payment through the USPS using a pre-addressed envelope.  A couple of days later, a guy from Katy called to let me know that he received it in his mailbox and was going to put it back in his mailbox the next day.  He called just to let me know in case my payment ended up being late. 
 
@Retired_Engineer: no someone at the bank just sent other peoples letters along with mine.
 
Yes very scary to know it wasn't a one time mistake since it keeps happening.
 
 
@Humble Mommy:  Wow, they are violating privacy laws (this could be very serious depending on what the letters contain)!  I'd call them and tell them that if it happens again, you will notify the news media.  I'm sure the media would jump all over a story like that and the credit union could face stiff fines.edited:  I just remembered an incident years ago after the company I worked for started using automatic systems to mail out our checks.  I had another person's check stuck to the back of mine because of a little spot of glue.  His name was alphabetically after mine and we both lived in LaPlace.  I put his check back in the envelope, taped it shut,  wrote "delivered to the wrong address" on it, and put it in his mailbox.  If I had known him well, I would have just knocked on his door and handed it to him.
4951
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Humble Mommy Active Indicator LED Icon 13 OP 
~ 8 years ago   Mar 21, '16 5:41pm  
Did you go to the Credit union in question and ask them wth they were doing? 
 
@Fallon:
 
I called my credit union and told them about it and they said to please shred it and I said no I was keeping as my proof so when my information gets hack or stolen I'll have proof on how they have been screwing up.
I really want to get in contact with the people the information belongs to so they know what's going on to.
I'll probably have to write a letter since I don't have FB or other social medias. 4951
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pickles Active Indicator LED Icon 3
~ 8 years ago   Mar 21, '16 5:46pm  
We use them. So far, no complaints. I had my debit card numbers stolen 3x in 1 month. They were really good about it. 4951
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Safety44 Active Indicator LED Icon 5
~ 8 years ago   Mar 21, '16 6:00pm  
It's just hard to find good help these days, no matter what you pay them, 4951
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dotti573 Active Indicator LED Icon 15
~ 8 years ago   Mar 21, '16 8:01pm  
@dotti573, there is another Credit Union service center on WLH just before 1960.  So you don't have to quite so farEmoticonI hate that Smart Financial is no longer a Credit Union Service Center.
 
@Fallon: Thank you for the info I didn't realize that.
4951
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dotti573 Active Indicator LED Icon 15
~ 8 years ago   Mar 21, '16 8:06pm  
Well beware over the past month they have been "accidentally" mailing me other peoples acct info.
The worst part is that person isn't even in Texas.
 
They claim it was a mistake but I highly doubt it because it's happen more than 1 time.
 
It's not addressed to me but they put it along with my letters.
 
I called to let them know and honestly that is pretty scary thinking my information or loan statements are floating around in other people's hand.
 
@Humble Mommy: I have coupon books so I don't get anything monthly.  Checks going to the wrong place happen.  Things get stuck together and end up at the wrong place.  It's the same name but different mailing address's.  It's a pain in the butt because most go to a lockbox so they get cashed before anyone realizes they are at the wrong place.   4951
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