Ugh. Can you imagine the manager that came down on the employee who made that awful mistake? And then insisted they type an apology sign?
Their service desk reps are the worst. They cannot make a single judgment call based on logical information. They are like robots. I only go there about once every 2 months, if I really need something they carry that I can't find elsewhere. The longer I spend in there, the more I feel my IQ dropping. 4951