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West Lake Houston Automotive

West Lake Houston Automotive

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by: Leauxl Active Indicator LED Icon  OP 
~ 8 years ago   Jul 31, '15 12:56pm  
I just wanted to give a shout out to West Lake Houston Automotive. It's hard to find a good, honest car repair shop, but this is definitely one of those places. We have used them for oil changes and car repairs for some time now, and they have always been upfront and honest about any costs. Their repair prices are also reasonable.I called this morning because last night I noticed one of my headlights was out. We are going out of town this afternoon, so I definitely wanted to get it taken care of before we hit the road. I went in at 11:00, and they were finished by 11:40. When I went to the counter to pay, Abe said, "There's no charge today. Have a nice trip!" Now, I know the two bulbs they changed are not expensive, but it was a gesture I truly appreciated. They made my day Emoticon 4951
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Ebola Active Indicator LED Icon 9
~ 8 years ago   Jul 31, '15 1:06pm  
Really? They changed my oil with a 5 weight and it developed a rod knock. If I tell them what they did of course denial. I ran the oil into the container it was like water. Not good on a engine in the summer. I will do all my car repairs myself I do not trust any shop in Kingwood. 4951
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Fallon Active Indicator LED Icon 18
~ 8 years ago   Jul 31, '15 3:28pm  
Removed By Request 4951
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bubbleyes72 Active Indicator LED Icon 18
~ 8 years ago   Jul 31, '15 3:40pm  
I concur with @Ebola and @Falling, I too had a bad experience with them some years ago with my Honda. Never again will I go there are recommend them! 4951
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beadweaver Active Indicator LED Icon 8
~ 8 years ago   Jul 31, '15 4:26pm  
Yep tried to burn us when we first moved here.
Took the car to Shrader's and the $650 part wasn't needed. He squirted some lube and we were on our way. It was 4 years before Mr. Shrader recommended it be changed. Charged us less than 200 parts and labor.
 
He's my honest guy for repair. Discount for tires. Oil changes at the dealership.
Angel's glass I think the name is.
4951
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Bennyfactors Active Indicator LED Icon
~ 8 years ago   Jul 31, '15 10:37pm  
We have always taken our two vehicles there and have always been more than happy with the service provided. Always receive courtesy from the guys in there, the repairs/service are done in a timely manner and at competitive prices. One of the guys who works in there is an ex Jaguar service guy and he services mine at a lot less than a jaguar dealer. .... I'm happy
 
We have no complaints and would certainly recommend them. 4951
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topcat Active Indicator LED Icon 12
~ 8 years ago   Jul 31, '15 10:53pm  
Years ago they told me I needed 1500 bucks worth of repairs, but I took it somewhere else and the problem was a leak in a 12 dollar hose. True story. 4951
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MTechnique Active Indicator LED Icon 4
~ 8 years ago   Jul 31, '15 11:05pm  
I fix their screw ups on the BMWs I work on several times a year! Sloppy work. 4951
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Leauxl Active Indicator LED Icon  OP 
~ 8 years ago   Aug 1, '15 3:30am  
I'm sorry to hear so many people have had negative experiences with them because that's never been the case for us. They did something that I appreciated, so I felt it was worth mentioning. Emoticon 4951
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Bennyfactors Active Indicator LED Icon
~ 8 years ago   Aug 1, '15 9:47am  
I notice that all of the negative responses are 'of years back' not recent. Time changes, mechanics change, procedures change, everything changes. Try living in the present day. Everyone welcomes a second chance.
4951
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SandyKnee Active Indicator LED Icon 12
~ 8 years ago   Aug 1, '15 9:51am  
[ Removed By Request ] 4951
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ET Active Indicator LED Icon 17
~ 8 years ago   Aug 1, '15 10:04am  
I notice that all of the negative responses are 'of years back' not recent. Time changes, mechanics change, procedures change, everything changes. Try living in the present day. Everyone welcomes a second chance.
 
@Bennyfactors:
 
They tried to overcharge my wife once by about 300%. Plenty of places to get your car fixed. Why give somebody a second chance. 4951
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Bsmith3drdesign Active Indicator LED Icon  New Member
~ 8 years ago   Aug 1, '15 10:55am  
About 1 year ago my daughter took her jeep in for a water leak, she was quoted $1,400 (I still have the written quote) to change a water pump. The part was only $90 from o'rielly next door, installed it myself in two hours in the driveway. We use them for our oil changes but not for repairs. 4951
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