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Los Cucos

Los Cucos

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by: Heathur Active Indicator LED Icon 12 OP 
~ 8 years ago   Jun 20, '15 9:23pm  
So DH & I ended up going to Los Cucos in Kingwood for dinner tonight. Our server was good & the woman who brought the chips & drinks was seriously just awesome. Food came & the manager walked up & asked if everything was ok. I would not have addressed the issue with my taco, but he asked! Plus DH was giving me "the look" urging me to speak up. So I told the manager what was up with my taco. He not only apologized & brought me another, but he comped us for the price of an a la carte taco for the inconvenience even though the taco was included with my meal, apologied again, & said he wanted to see us back in there! We go for brunch occasionally but not often for dinner. We'll be back for sure though. We were quick to tell him how great the other food & everything else was, then brag on our awesome service to him. I appreciated that the manager not only asked in the first place but he apologized & made it right by bringing another. To comp the price of a taco even though it's included in my meal, I thought was a really class act thing to do. Just thought I'd share my experience with yall! 4951
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Jellybeaner Active Indicator LED Icon 9
~ 8 years ago   Jun 20, '15 9:28pm  
Thanks will have to try Los Cucos..sounds good! 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 8 years ago   Jun 20, '15 9:40pm  
That's one of our "go-to" meet up places. 4951
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ET Active Indicator LED Icon 17
~ 8 years ago   Jun 20, '15 9:50pm  
That's one of our "go-to" meet up places.
 
@donnatella:
 
Just don't order the taco, I guess. 4951
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herron1345 Active Indicator LED Icon 16
~ 8 years ago   Jun 20, '15 9:54pm  
4951
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mutton Active Indicator LED Icon 9
~ 8 years ago   Jun 20, '15 9:55pm  
 
 
@herron1345:
now am hungry... 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 8 years ago   Jun 20, '15 9:58pm  

- - - - - - - -
>> That's one of our "go-to" meet up places.
 
@donnatella:
 
Just don't order the taco, I guess.
 
@ET: Not usually in the menu for me. I like their carnitas and grilled meats so it's either tacos al carbon, fajitas or one the grill platters that I share with someone. 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 8 years ago   Jun 20, '15 11:44pm  
So DH & I ended up going to Los Cucos in Kingwood for dinner tonight. Our server was good & the woman who brought the chips & drinks was seriously just awesome. Food came & the manager walked up & asked if everything was ok. I would not have addressed the issue with my taco, but he asked! Plus DH was giving me "the look" urging me to speak up. So I told the manager what was up with my taco. He not only apologized & brought me another, but he comped us for the price of an a la carte taco for the inconvenience even though the taco was included with my meal, apologied again, & said he wanted to see us back in there! We go for brunch occasionally but not often for dinner. We'll be back for sure though. We were quick to tell him how great the other food & everything else was, then brag on our awesome service to him. I appreciated that the manager not only asked in the first place but he apologized & made it right by bringing another. To comp the price of a taco even though it's included in my meal, I thought was a really class act thing to do. Just thought I'd share my experience with yall!
 
@Heathur: Sounds y'all had a great dinner. Anniversary dinner doesn't have to be fancy or pricey. Enjoying the time together having a good time is what's important. Happy anniversary!
4951
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14valentine Active Indicator LED Icon 1
~ 8 years ago   Jun 21, '15 12:11am  
From the extremely long description, I'd assume that the margaritas were excellent. 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 8 years ago   Jun 21, '15 1:26am  
From the extremely long description, I'd assume that the margaritas were excellent.
 
@14valentine: Los Cucos has excellent Rita's whether they are the house 'Ritas on special or the signature 'Ritas that cost $14. 4951
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taramay Active Indicator LED Icon 14
~ 8 years ago   Jun 21, '15 1:32am  
So what was up with your taco?Also....... Emoticon 4951
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cat person Active Indicator LED Icon 10
~ 8 years ago   Jun 21, '15 6:19am  
I'd be thin if it weren't for tacos! Their my kryptonite! 4951
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Ashley28 Active Indicator LED Icon 1
~ 8 years ago   Jun 21, '15 6:24am  
We ate Los Cucos for lunch yesterday Emoticon Fajitas poblano mmm 4951
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ET Active Indicator LED Icon 17
~ 8 years ago   Jun 21, '15 6:51am  
Unfortunate to have a bad taco on anniversary night. 4951
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foxymama Active Indicator LED Icon 14
~ 8 years ago   Jun 21, '15 12:49pm  
Glad your taco got fixed.   ha ha 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 8 years ago   Jun 21, '15 1:31pm  
Maybe Los Cucos had a bad taco handler in the kitchen last night. Sounds like a newbie that didn't have proper training. 4951
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