As someone who spent more than 12 years in PR and Marketing (and more than 15 years in the service industry), I would have to respectfully disagree with you here,
@Stealth83. Â This is COMPLETELY the fault of Management. To group everyone together and fire them all because of general, non-specific complaints, is ridiculous. Why not weed out the bad apples and INVEST in your staff to teach them how to be better? That shows you care. Instead, they cleaned house. Wrong, wrong, wrong. Â If anything, this just further hurts the reputation because of disgruntled (good) staff who were let go, and the regulars who probably connected with the good staff members. Sad. Â I think your friend should see this as a good thing, in the long run. I certainly wouldn't want to work for people who can easily dispose of me because of a general complaint. I'd be on the edge all of the time! 4951