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Is this illegal?

Is this illegal?

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by: taramay Active Indicator LED Icon 14 OP 
~ 9 years ago   Feb 13, '15 9:16am  
So...we've had to board our dogs quite a bit lately because we have no friends/ family here to watch them while we're gone. We have boarded at least 4 times that I can remember since December at the vet I've been using here. So far we've spent over 1K with them including boarding and vetting.
 
I've had a couple issues with them that made me a little uneasy. But here's what REALLY sent DH and I over the edge yesterday...
 
I called last minute to have them boarded for Wednesday night/ Thursday day. It was last minute due to a family emergency (all is well, no worries!). When I called the girl tried to tell me that Colt needed his 2nd round of his flu vaccine. Why dogs are required to have that for them is beyond me...but that's another story! I reminded her that he had his 2nd round last time he was boarded 2 weeks ago. She was all..."yeah, you're right, he's good to go".
 
DH shows up to drop them off and the same crap. Tried to tell him Colt needed the vaccine. He corrected them as I had pre warned him! Same thing..."yep, you're right".
 
Yesterday, after a really long tough day, DH goes to pick them up. When I look at the bill sent home I about blew a gasket. Damn if they didn't give my dog that freaking vaccine...and charge me for it!
 
This was done without our consent, and without so much as a phone call.
 
I called to find out what the deal was. They informed me that while Colt was supposed to get the vaccine last time, they dropped the ball and he didn't actually get it. This was verified by my statement. So they gave it to him this time instead.
 
Is it illegal to give my dog vaccinations without my consent? Even if those vaccinations are required by the facility?
 
I'be been told that the vet will call me this morning to talk about what's happened. I'm waiting patiently! 4951
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Ebola Active Indicator LED Icon 9
~ 9 years ago   Feb 13, '15 9:40am  
I am afraid the way the law is in Texas. If anyone harms your animals you are entitled to the value of the animal. - As it should be feelings corrupt judgment. 4951
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GoldenGirl Active Indicator LED Icon 15
~ 9 years ago   Feb 13, '15 9:43am  
How did they come to the conclusion that they did NOT give it to him previously??  It seems when you mentioned it they looked and the file and said you are rigtht - so how did they then determine it was not done????   Sounds odd to me... 4951
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silly123 Active Indicator LED Icon 13
~ 9 years ago   Feb 13, '15 10:42am  
Removed By Request 4951
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BooBear Active Indicator LED Icon 16
~ 9 years ago   Feb 13, '15 10:48am  
Had they charged you for it previously? If they hadn't then maybe that's why they think he didn't get it?
 
You probably had a consent on file from when you thought he had already gotten it. 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 9 years ago   Feb 13, '15 11:01am  
It is my understanding that for boarding, animals must be current on all of their shots.  If boarding with a vet, that would likely be bigger stickerlers for following that rule.  If it was something that was due anyway, I would appreciate being asked, but I understand they have to protect the other animals being boarded, as well, and not necessarily blow a gasket. 4951
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taramay Active Indicator LED Icon 14 OP 
~ 9 years ago   Feb 13, '15 11:12am  
How did they come to the conclusion that they did NOT give it to him previously??  It seems when you mentioned it they looked and the file and said you are rigtht - so how did they then determine it was not done????   Sounds odd to me...
 
@GoldenGirl:
 
I think it probably said in their system that he didn't have it. But they would also be able to see that he had been boarded again within the time he should have gotten it. So they assumed he did get it, that it just wasn't put in the system. Also...Zora was being boarded at the same time, and she should have received her 2nd dose also. She was there 2 days before him because she was sick...so I can only assume they gave it to her in the days before he got there. Which would explain why she got it and he didn't, even though they were boarded together.
 
The whole thing pisses me off. This isn't the 1st communication problem I've had with them. Last time Zora came back with all her food that I had sent with her, and she was noticeably thinner. Again, I got no phone call during that week. When I called I was told she wasn't eating so they were feeding her their food mixed with wet food. I wasn't made aware of this either, until I called and asked why her food was returned and why she had lost weight while in their care.
 
I thought at that time they figured out I'm not some lazy person who doesn't give a crap about my animals, and that they needed to step it up and not try and screw me over. Clearly I was wrong. I won't be taking them back there...ever. But I do want them to know why. 4951
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taramay Active Indicator LED Icon 14 OP 
~ 9 years ago   Feb 13, '15 11:14am  
It is my understanding that for boarding, animals must be current on all of their shots.  If boarding with a vet, that would likely be bigger stickerlers for following that rule.  If it was something that was due anyway, I would appreciate being asked, but I understand they have to protect the other animals being boarded, as well, and not necessarily blow a gasket.
 
@donnatella:
 
I agree that their rules are to be folllwed. I have absolutely no problem with that. My problem started when I was told he would be getting the vaccine weeks ago, then never told he didn't receive it be
 
Sorry...posted before I was done!
 
To finish, I was never told weeks ago that my dog didn't get the vaccine he was supposed it.
 
Then...while on the phone, they couldn't figure out if he had gotten it or not. Then AGAIN with my husband there in person they still couldn't figure it out. After they got it together to figure out he was never given the shot, they failed to call and ask if I was ok with him receiving it. They habe mine and my husband's numbers. They should have called. To then not mention any of it when DH picked them up, after charging his card that was on file is what really sent me over the edge.
 
It made me feel like they were counting on us not seeing the unexpected charge. And not figuring out that they had dropped the ball multiple times. 4951
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CBP210 Active Indicator LED Icon 10
~ 9 years ago   Feb 13, '15 11:16am  
I think what this vet is doing is taking an action known as "Err on the side of caution" approach. I am pretty sure they will work something out with you. Just give them an opportunity.. If not then you always have the opportunity to go to better business bureau. 4951
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taramay Active Indicator LED Icon 14 OP 
~ 9 years ago   Feb 13, '15 11:35am  
I think what this vet is doing is taking an action known as "Err on the side of caution" approach. I am pretty sure they will work something out with you. Just give them an opportunity.. If not then you always have the opportunity to go to better business bureau.
 
@CBP210:
 
Like I said before, they'll never see my dogs again. They clearly can't be trusted to take care of them to my standards, which aren't unreasonable! I wasn't rude with the woman on the phone. I know it isn't her fault. She said she'd let the vet know to call me this morning. I'm more than willing to hear him out. But if I don't hear from him by tomorrow, I will call back and ask for him so I can at least let him know why we won't be using them any longer. 4951
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allymansfield Active Indicator LED Icon 11
~ 9 years ago   Feb 13, '15 11:37am  
I have never heard of a flu shot for dogs. Sounds like a racket to me...I would demand my money back at least. You never asked for or consented to the "service". Next time they will charge you for what? Rotating his hind legs? Changing his barking fluids? Obviously being sarcastic but still...if the animal was "out of compliance" they should not have accepted him until it was reminded with your consent. You may have very well chosen to take him to a facility that didnt require that for health or financial reasons. They can not make that decision for you. 4951
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taramay Active Indicator LED Icon 14 OP 
~ 9 years ago   Feb 13, '15 11:43am  
Had they charged you for it previously? If they hadn't then maybe that's why they think he didn't get it?
 
You probably had a consent on file from when you thought he had already gotten it.
 
@BooBear:
 
Looking back, they didn't charge us for it last time. That was our mistake in not double checking. Unfortunately I had 1 dog there sick with pancreatitis and having to board the other at the same time because I was in Houston scheduling surgery for my daughter. DD ended up getting a cold before we made it back in town. DH was the one to pick the dogs up from the vet before I got back to town and he wasn't aware that Colt was supposed to get an additional vaccination. To be honest...going over the more than $500 itemized bill was the last thing on my mind when I got back to town!
 
I take responsibility for that part. But they should take responsibility for their part in it as well. Like, letting me know he never got it, and then giving it to him without my consent. 4951
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taramay Active Indicator LED Icon 14 OP 
~ 9 years ago   Feb 13, '15 11:48am  
I have never heard of a flu shot for dogs. Sounds like a racket to me...I would demand my money back at least. You never asked for or consented to the "service". Next time they will charge you for what? Rotating his hind legs? Changing his barking fluids? Obviously being sarcastic but still...if the animal was "out of compliance" they should not have accepted him until it was reminded with your consent. You may have very well chosen to take him to a facility that didnt require that for health or financial reasons. They can not make that decision for you.
 
@allymansfield:
 
My point exactly!! I have never heard of dogs being required to have flu shots for boarding! But I went with it because I had to have somewhere to take them. There aren't a lot of boarding options in this area, so I was limited.
 
And they never gave me the opportunity to make a decision on if I wanted him to have the vaccination or if I wanted to pick him up instead. I would have said to just give him the damn shot...but that wasn't their decision to make! 4951
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GoldenGirl Active Indicator LED Icon 15
~ 9 years ago   Feb 13, '15 11:54am  
@taramay  I can understand why you have lost confindence in them. 4951
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kelsren Active Indicator LED Icon
~ 9 years ago   Feb 13, '15 12:11pm  
IMO, the vets office SHOULD HAVE obtained consent prIor to vaccinating. Have you been able to find any info on the legality issue? 4951
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ProblemAgain Active Indicator LED Icon 10
~ 9 years ago   Feb 13, '15 12:33pm  
read the boarding agreement you signed. the permission clause may be contained within that agreement 4951
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