Has anyone boarded their dog here. I recently had a an unfortunate experience here. I boarded my dog, Ladybug from the 20-31st. It was her first time being boarded. I informed the gal at the desk of this when I dropped her off. I called during the time she was boarded to check on her and was told she was doing well and eating good. When I picked her up today, I was told that everything including her bath and clipping nails went good. This surprised me as she doesn't like baths or getting her nails clipped. When I got home, I noticed how skinny she looked. I could see her rib bones and hip bones. She had diarrhea that was completely liquid. She refused eggs which she normally loves and her eyes looked bloodshot. She did not act her normal energetic self. I decided to take her to the vet. She is extremely dehydrated, has lost 5 pounds, and one of her liver enzymes is elevated due to her body kicking into starvation mode. She was given an antibiotic, probiotic, medicine for diarrhea, medicine for infection, and cans of food to mix with her other to get her eating again. I do not understand why I was told she was eating well when it is obvious she was not. I spent $350 at the vet in addition to the money I paid to Dog's Day Inn. I left an email relaying this and was contacted by Heather the manager. She said she had spoke with the girls that worked with my dog and that Ladybug didn't eat much the first 2 days but they mixed in wet food and she did great after that. I explained that this was impossible given her condition. She apologized and said she would be speaking with her manager that day and that the manager would probably be contacting me as well that day. It's been several days and no call.This does not seem right. I understand dogs can get stressed and may not eat like they normally do but they should have been honest and I really feel as though they should reimburse me for some of the cost.
@naptownkid: I had an issue with the Humble location... They actually lied and tried ot cover up an injury my dog sustatined when being groomed... It was a nightmare... never went back....  To me it does not matter if you dog had a stress reaction or not they should have been honest when you called.
4951