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actual good props for suddenlink

actual good props for suddenlink

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by: KTownTexican Active Indicator LED Icon 11 OP 
~ 9 years ago   Nov 28, '14 12:49pm  
I know this is a shocker but they actually did something good.So about a month ago I got a upgrade on my internet to 30mgp,,,, ?  for $10. I was at 15. So I took their offer. I also had some problems with the alarm service. Well I got my bill and it had some crazy charges, and I went in to ask about them. The lady at the desk, really helped me out. She saw I had wire protection and took off the alarm technician fees,, about $55 for 1 hour charge. She also said that Suddenlink is going to automatically upgrade their internet to the 30 megs,, for free, starting in January. I questioned why I was charged for the $12 with tax and fees, for a partial month, when it was to be only $10. then Why was I charged when Suddenlink was knowingly upgrading everybody for free?she hooked me up and gave me credit and told me to watch my bill the next few months to make sure, I don't get charged.cut my bill by $85thank you 4951
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silly123 Active Indicator LED Icon 13
~ 9 years ago   Nov 28, '14 6:18pm  
Removed By Request 4951
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thegoodwife Active Indicator LED Icon 10
~ 9 years ago   Nov 28, '14 8:03pm  
4951
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Odin Active Indicator LED Icon 10
~ 9 years ago   Nov 28, '14 10:08pm  
Wonder what their plans are for those of us already paying a premium for the 30 tier?Guess I have a phone call to make to see if I'm going to get bumped to 50 or get a price cut.  Suddenlink?  You there?   4951
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Suddenlink Help Active Indicator LED Icon
~ 9 years ago   Dec 1, '14 3:54pm  
4951
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Suddenlink Help Active Indicator LED Icon
~ 9 years ago   Dec 1, '14 3:59pm  
Hi - My name is Kacie, and I'm with Suddenlink.  I apologize for the previous post.  I'm glad to hear that your recent experience with our local representative exceeded your expectations.  I'd be happy to share your feedback with our Leadership team in Kingwood to recognize her for a job well done.  Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com if you remember the helpful representative's name.  Thank you, -Kacie 4951
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fcabanski Active Indicator LED Icon 16
~ 9 years ago   Dec 2, '14 3:54am  
Can props be bad? 4951
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BackInTexas Active Indicator LED Icon
~ 9 years ago   Dec 2, '14 5:32am  
She also said that Suddenlink is going to automatically upgrade their internet to the 30 megs,, for free, starting in January. I questioned why I was charged for the $12 with tax and fees, for a partial month, when it was to be only $10. then Why was I charged when Suddenlink was knowingly upgrading everybody for free?
she hooked me up and gave me credit and told me to watch my bill the next few months to make sure, I don't get charged.
cut my bill by $85
 
@KTownTexican:
4951
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KTownTexican Active Indicator LED Icon 11 OP 
~ 9 years ago   Dec 4, '14 9:46am  
Hi - My name is Kacie, and I'm with Suddenlink.  I apologize for the previous post.  I'm glad to hear that your recent experience with our local representative exceeded your expectations.  I'd be happy to share your feedback with our Leadership team in Kingwood to recognize her for a job well done.  Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com if you remember the helpful representative's name.  Thank you, -Kacie
 
@Suddenlink Help: I have emailed you guys several times,, nobody ever responds.
4951
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Odin Active Indicator LED Icon 10
~ 9 years ago   Dec 4, '14 2:35pm  
50 will move up to 75 for 10 bucks a month.. didn't end up saving anything but I want to see what 75 mbs feels like.  I signed up for the 50 but was told it would go to 75 immediately.  But it's at 50.Misunderstanding? 4951
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Suddenlink Help Active Indicator LED Icon
~ 9 years ago   Dec 5, '14 11:32am  
Hi - Kacie with Suddenlink here.  Unfortunately, I've not received your emails.  Please feel free to email me again at socialsupport@suddenlink.com.  Thank you, -Kacie 4951
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Peabody Active Indicator LED Icon  New Member
~ 9 years ago   Dec 5, '14 12:41pm  
We have been happy with Suddenlink also. When we had the other "link" I needed to call them often with various service and billing problems. Suddenlink just works. I don't need to call them and that is exactly what I want in my ISP. We also paid for 50Mbps and it tests at a solid 49-50 with speedtest.net. No complaints. 4951
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