Gave up, no one ever answered after over an hour.
@MTechnique: Connect to the Suddenlink.net site and do the live chat. They seem to be more receptive but that is the corporate contacts. They will still eventually have to get you to the local office.Also, I complained one time for being out for about 4 hours. I was told, after the restoration, contact billing. I contacted billing and they credited me with 20% of the monthly charge.
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