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Suddenlink Internet

Suddenlink Internet

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by: thetarget9 Active Indicator LED Icon 4 OP 
~ 9 years ago   Sep 6, '14 1:06pm  
Anybody else having issue with their Suddenlink internet? We've been out since 6pm yesterday.
4951
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djchavez0921 Active Indicator LED Icon 10
~ 9 years ago   Sep 6, '14 1:11pm  
No issues at our house in SWH. 4951
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gmartin207 Active Indicator LED Icon  New Member
~ 9 years ago   Sep 6, '14 1:17pm  
No issues in Hunter's Ridge. 4951
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mgw300e Active Indicator LED Icon 11
~ 9 years ago   Sep 6, '14 1:18pm  
No problem in elm grove, either. 4951
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angiekaye Active Indicator LED Icon 16
~ 9 years ago   Sep 6, '14 1:24pm  
nope not yetDid you unplug your modem to reset?  Also if using wifi reset that too then go to your wifi and internet on your computer, make sure it didn't change address's (names)  mine does this often. 4951
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Murf Active Indicator LED Icon 4
~ 9 years ago   Sep 6, '14 1:26pm  
Anybody else having issue with their Suddenlink internet? We've been out since 6pm yesterday.
 
@thetarget9: No issue here in Oakhurst
4951
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Burnsway Active Indicator LED Icon 13
~ 9 years ago   Sep 6, '14 1:27pm  
Try resetting your modem from the back cable, take it off for about 20 seconds. this is what we do...we drop all the flipping time. Also when they came out few weeks ago they said my modem was out dated even though they just put it in 4 months ago. When they did some upgrades few months ago it outdated all the 2.0 modems which they didnt bother to tell anyone. They put another modem in and its been a bit better.  4951
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Burnsway Active Indicator LED Icon 13
~ 9 years ago   Sep 6, '14 1:32pm  
nope not yetDid you unplug your modem to reset?  Also if using wifi reset that too then go to your wifi and internet on your computer, make sure it didn't change address's (names)  mine does this often.
 
@angiekaye: resetting will change everything even IP address causing a lot of problem, thats why we just do the unplug, DONT hit the actual reset button or it resets all your information including pass word and all your fax machines, printers and other stuff wont work....LOL I found this out the hard way....lol Just unscrew the cable for 20 seconds and screw it back in and wait till it all lights back up(about 2 minutes). You may have to do it more than once, But when you do this it erases all errors on suddenlinks side and they will try to tell you nothing is wrong which is BS.
4951
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buffaloglenn Active Indicator LED Icon 11
~ 9 years ago   Sep 6, '14 1:40pm  
No problems in Kings Forest. 4951
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Retired_Engineer Active Indicator LED Icon 13
~ 9 years ago   Sep 6, '14 2:37pm  
No problems in Greentree 4951
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HattieSands Active Indicator LED Icon  New Member
~ 9 years ago   Sep 6, '14 4:09pm  
Same issue. Same time frame. Have you resolved your issue. If so, please advise how. Thanks 4951
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Suddenlink Help Active Indicator LED Icon
~ 9 years ago   Sep 9, '14 4:58pm  
Hi - Kacie with Suddenlink here.  I'm sorry to hear that you've been experiencing issues with your internet service.  I'd be happy to help.  Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com.  Thanks, -Kacie 4951
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saltwaterfisherman Active Indicator LED Icon 2
~ 9 years ago   Sep 9, '14 8:21pm  
Ours goes out all of the time. We unscrew the coax cable from our modem and we touch the wire in the center of the fitting with the steel nut with a screw driver and plug it back in and it usually works. 4951
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Ashley87 Active Indicator LED Icon
~ 9 years ago   Sep 9, '14 8:41pm  
Our WiFi is screwed up..We have to get a new box..We ASSumed it was Suddenstink at first 4951
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ctl74 Active Indicator LED Icon 10
~ 9 years ago   Sep 9, '14 8:56pm  
There was an outage last night and another this afternoon, according to Suddenlink.
 
I work remotely and internet went out around 11:30 today and didn't get back on until after 2. My computer never picked up the return signal on its own, so I had to reboot. They didn't work, so I called and they had me unplug the modem and reboot the computer again,
 
Then I had issues connecting to my remote access, though I had internet. Rough day but it's all sorted now. 4951
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