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Union Kitchen opinions

Union Kitchen opinions

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by: cooped Active Indicator LED Icon  OP 
~ 9 years ago   Jul 27, '14 6:50am  
The first time we went to Union Kitchen I had the best ribeye I had ever had.  Great service, great food.  We went back the other day, not so good.  I ordered the same ribeye, (we were the only one's eating at 4:30) steak was way over done, tough.  Couldn't even finish it.  The wait staff was hand wiping the insides of every wine glass at every table while watching TV right in front of us while the other staff was shoooting the bull about 15 ft from us.  Yesterday my wife took her mother there for her 80th birthday, it was even worse. The service was terrible.  I think if you're spending over 100 dollars to eat a nice meal, which I don't mind, it should at least be a pleasant experience.  Needless to say we are very disappointed and won't be going back.
Any of you have any experiences or opinions? 4951
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Okiedokie Active Indicator LED Icon 11
~ 9 years ago   Jul 27, '14 7:08am  
The first time we went to Union Kitchen I had the best ribeye I had ever had.  Great service, great food.  We went back the other day, not so good.  I ordered the same ribeye, (we were the only one's eating at 4:30) steak was way over done, tough.  Couldn't even finish it.  The wait staff was hand wiping the insides of every wine glass at every table while watching TV right in front of us while the other staff was shoooting the bull about 15 ft from us.  Yesterday my wife took her mother there for her 80th birthday, it was even worse. The service was terrible.  I think if you're spending over 100 dollars to eat a nice meal, which I don't mind, it should at least be a pleasant experience.  Needless to say we are very disappointed and won't be going back.
Any of you have any experiences or opinions?
 
@cooped: We completely agree!  In the beginning, they were great.  Our last 2 meals there were so bad, we will not be going back.  The service was great but the portions were tiny and the food was not good.
4951
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yesacmac15 Active Indicator LED Icon  New Member
~ 9 years ago   Jul 27, '14 8:55am  
We went for brunch on Mother's Day and won't be back. Food was very bland. Service was good but very overpriced for the food I got. 4951
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Fallon Active Indicator LED Icon 18
~ 9 years ago   Jul 27, '14 10:16am  
Removed By Request 4951
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jls2 Active Indicator LED Icon 7
~ 9 years ago   Jul 27, '14 10:28am  
@cooped - maybe call the manager this week and voice your concerns. If he or she doesn't hear about their service or food, they can't improve upon it. 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 9 years ago   Jul 27, '14 10:37am  
Have they had a change in management recently? Maybe they got too comfortable and too complacent too soon and are just coasting along now.
 
This is sad to hea. I had been looking forward to trying it, but now, maybe not, at least until I hear something positive. No one wants to pay too much for sub-par food, small portions and bad service. 4951
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Jpgurl Active Indicator LED Icon 18
~ 9 years ago   Jul 27, '14 11:04am  
We've been twice in the last week for lunch. Good food, great service. The manager and the hostess walking the floor asking patrons if they needed anything and how they liked their experience. For us nothing has changed since the beginning 4951
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cooped Active Indicator LED Icon  OP 
~ 9 years ago   Jul 27, '14 11:05am  
@cooped - maybe call the manager this week and voice your concerns. If he or she doesn't hear about their service or food, they can't improve upon it.
@jls2: I did tell the manager.  She gave me a 25.00 gift card so my wife used it to take her mother there for her birthday and they were very disappointed. She had to ask for the complimentary bread 3 times and it finally came after their meal was brought to them.  They ordered wine and had to wait a long time to get that and the restaurant wasn't busy.  After we left the 2nd time we saw the manager sitting in her car smoking a cigarette.  Is this a 5 star restaurant?  The prices are the only thing that reflect that. 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 9 years ago   Jul 27, '14 11:26am  
After we left the 2nd time we saw the manager sitting in her car smoking a cigarette.  Is this a 5 star restaurant?  The prices are the only thing that reflect that.
 
@cooped: Very tacky! It could be that this manager is the reason for the recent decline. Try to get in touch with the owner, if different from the manager, or maybe the general manager. He/she might be completely unaware. Also try to look for a Facebook page or website comments section.
4951
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sapphire Active Indicator LED Icon 11
~ 9 years ago   Jul 27, '14 11:36am  
[ Removed by Author ] 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 9 years ago   Jul 27, '14 11:45am  
On Facebook, there are 3 different pages for 3 Houston-area locations, so there is very likely a district manager and/or corporate offices. Sounds like time to go higher up for attention since the KW location seems to be mismanaged. 4951
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Jpgurl Active Indicator LED Icon 18
~ 9 years ago   Jul 27, '14 12:58pm  
The manager we saw was a man 4951
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thegoodwife Active Indicator LED Icon 10
~ 9 years ago   Jul 27, '14 1:07pm  
I went on a Friday night a few weeks back & everything was good & the service , well let's say he was too attentive to our whole table. To me that's annoying. Don't keep coming over frequently and asking how's everything when I'm chewing! 4951
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Stealth83 Active Indicator LED Icon 16
~ 9 years ago   Jul 27, '14 1:58pm  
Removed By Request 4951
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txpolishgirl Active Indicator LED Icon
~ 9 years ago   Jul 28, '14 7:31am  
I took my 3 sisters there about a month back for dinner and it was delicious and the service was a little over attentive but all in all good. 4951
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Okiedokie Active Indicator LED Icon 11
~ 9 years ago   Jul 28, '14 7:33am  
This is sad to hea. I had been looking forward to trying it, but now, maybe not, at least until I hear something positive. No one wants to pay too much for sub-par food, small portions and bad service.
 
@donnatella: They have a good happy hour.
4951
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