I tried to not get too mad at these people and with all the suddenlink sucks threads on here I tried to keep my opinion civil...NOT ANY MORE! these people need to switch owners or turn their business over to someone else and start over. They have their heads so far up........well you get the picture.For almost 2 months I have dropped atleast 20 times a day....no not an exaggeration. At first I thought it was some upgrade going on or something. Then I didnt want to call because we were thinking of switching. They JUST put in a new modem 3 months ago so I wasnt sure what was wrong. I finally called because we were literally down 75% of the time and it dropped so much my fingers were getting sore from unplugging and unscrewing the modem for reset. We even tried hooking my lap top straight into modem and by pass the router...NOPE still dropped every 20-30 minutes ......sometimes sooner. Sometimes it would drop before I even got back to my recliner after a reset.The service I got on the phone was beyond rude...first he tells me on their end it showed absolutely no drops so it was our fault for using a 3rd party router and said that they would come out and use their router at 12 bucks a month. I said I was paying 137 a month for internet and cable and I wasnt paying a dime more till a tech comes out and tells me the problem because we tried by passing the router and that didnt work meaning it wasnt a router issue.He refused to believe my knowledge on such things and outright REFUSED to send a tech at my request because the issue wasn't on their end. I was livid and said send a tech or we cancel...end of conversation. So no appointment was set but yesterday afternoon a tech knocks on my door saying he was servicing the neighbors and needed in my back yard. I checked to make sure and told him that the box was in the neighbors behind  me. He refused to believe me and asked again, I walk around and show him where the box is and asked if he could put in an appointment for me. He was on the phone the whole time and was very rude in his tone and said I would have to call another tech. Not his problem I guess...LOL I tried to explain that I had tried and they wont send anyone and I was told call service or something like that...since his mouth and ears were glued to his cell I had trouble understanding what he mumbled as he turned his back to me.Well he went where the box was and whatever he did for the neighbor....FIXED OUR CABLE...IT HAS NOT GONE DOWN ONCE ON MY END in 24 hours and is running strong nor is my TV pixelizing like it was....so guess it wasnt on my end after all you
@SSWIPESYes Im ****....I pay enough that I should atleast be able to request a tech to come out when there is an issue without being told its my end deal with it.so if our resident suddenlink gal bot wants to come in and say hey let me know what I can do to help......send me a check for 140 bucks to cover no use for a month!!!!!!!!!!!!!!! IT WASNT ON MY END regardless what your computer is telling you!!!!!Rant over! 4951