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Nothing bugs me more...

Nothing bugs me more...

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by: MTechnique Active Indicator LED Icon 4 OP 
~ 9 years ago   Jun 2, '14 1:38pm  
Than when a customer tries to haggle with your on the price of everything they want to purchase.Have a couple guys out sick today so I'm covering the sales counter, and man it just drives me nuts. We have set prices on our wares per the owner, and that is that. Do these people hassle the cashier at Wal-Mart with a sob story about why "you have to help them out"??/MONDAY 4951
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Fallon Active Indicator LED Icon 18
~ 9 years ago   Jun 2, '14 1:42pm  
Removed By Request 4951
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MTechnique Active Indicator LED Icon 4 OP 
~ 9 years ago   Jun 2, '14 1:52pm  
I'm in used auto parts, case that really bothered me this morning was a customer on a 2010 Mercedes headlight which is about $3,000 new. He was priced at $600 for the good used lamp over the phone and came in to buy it. After he saw it, we removed it from the car, and brought it up he tried to low ball at $400 for it saying he found it cheaper on eBay.I told him I can't discount it any lower, and certainly not to that price and keep my job. I advised him I have 25 employees to pay, a quarter million in property tax a year, and I'm not parting out my mothers car out of her garage on eBay.We went back and forth for nearly 15 minutes, getting in the way of other customer transactions and keeping me from giving them the customer service they deserved. He even tried saying he called Saturday and was quoted a lower price than today. (we aren't open Saturday) Then when called on that he demanded I call the owner and ask him what the best he can do is. I won't because I know what he wants to sell for....Sigh..... 4951
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Fallon Active Indicator LED Icon 18
~ 9 years ago   Jun 2, '14 1:59pm  
Removed By Request 4951
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Retired_Engineer Active Indicator LED Icon 13
~ 9 years ago   Jun 2, '14 2:01pm  
@MTechnique:  I would have set the lamp behind the counter, told him that I was glad he found it cheaper on ebay and then said "Next, please" 4951
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MTechnique Active Indicator LED Icon 4 OP 
~ 9 years ago   Jun 2, '14 2:19pm  
I did essentially that, I told him politely there is no way I can sell it under that price and if we wanted to purchase the one online he was more than welcome to. This part is in hand, you can have it now, you know its good, and it has a 90 day warranty. YMMV with the eBay part.He ended up buying it at the original price.... 4951
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notfromhere Active Indicator LED Icon 12
~ 9 years ago   Jun 2, '14 2:20pm  
@MTechnique:  I would have set the lamp behind the counter, told him that I was glad he found it cheaper on ebay and then said "Next, please"
 
@Retired_Engineer: People "your age" tend to not give a f&*^! I know, it may have come out wrong, but that is one of the perks of growing old. You can say whatever you want and you don't offend anybody!
4951
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Retired_Engineer Active Indicator LED Icon 13
~ 9 years ago   Jun 2, '14 2:22pm  

- - - - - - - -
>> @MTechnique:  I would have set the lamp behind the counter, told him that I was glad he found it cheaper on ebay and then said "Next, please"
 
@Retired_Engineer: People "your age" tend to not give a f&*^! I know, it may have come out wrong, but that is one of the perks of growing old. You can say whatever you want and you don't offend anybody!
 
@notfromhere:  I thought what I said was very polite and would help the rest of the customers.
4951
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