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Are you difficult at restaurants?

Are you difficult at restaurants?

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by: Heathur Active Indicator LED Icon 12 OP 
~ 9 years ago   Apr 18, '14 9:31pm  
Have you ever been the difficult customer at a restaurant? We're at Red Lobster right now & I feel like a total douchey customer & I hate it. Our waitress is older though & I really feel like she might not be the best at listening or maybe we're just crossing wires. I don't know. My baby girl asked for milk & she brought her coke, the waitress spilled her milk on the way to the table after my baby corrected her, she repeated my order to me wrong & seemed irritated when I corrected her, my medium rare steak was very visibly medium- medium well & she seemed really ticked when I asked for a new one. Well for a side I also asked for a side of the Alfredo linguini without shrimp which they do for me often or linguini tossed in butter & she brought me dry spiral noodles with a side cup of unmelted butter. I don't want to eat this crap but I feel like such a problem customer. Ick. We're cool with the manager too. Blah. 4951
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MTechnique Active Indicator LED Icon 4
~ 9 years ago   Apr 18, '14 9:42pm  
I've got up and walked out over a lot less. I take extremely good care of my customers, because if I don't... someone else will.I expect no less when I'm a customer anywhere, especially on the rare occasion I dine out with the family. 4951
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bp2018 Active Indicator LED Icon 10
~ 9 years ago   Apr 18, '14 9:55pm  
As someone who has worked in good service for awhile, and has waitressed at quite a few bars, it is their job to get the order correct. I can understand a minor miscommunication, but when almost you're entire order is wrong, there's a problem. I, as a manager, have fired people for less. As a customer, I would expect my order to be corrected without any attitude or I'd be going over their head. If you don't have the patience for a job in customer service, find another one. I guess I'm just really mean though. Like MTechnique mentioned, if you don't take care of your customers, they will find someone who will. 4951
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taramay Active Indicator LED Icon 14
~ 9 years ago   Apr 18, '14 10:07pm  
I hate when I have to correct a waiter. I feel like a jerk, so I know how you feel. There have been many times I don't correct them at all just to avoid making them feel bad.
 
I always try to remember when someone is nasty to me or just seems to have a bad attitude, that they may be dealing with things I know nothing about.
 
I know it's their job to check their baggage at the door, but sometimes you just have a bad day. 4951
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BusyMommy Active Indicator LED Icon
~ 9 years ago   Apr 19, '14 12:00am  
I hate eating out because I know I can make something healthier and for a much better price at home.  I also get annoyed when I order something specific and it is wrong.  If I am spending twice as much as it would cost me to make it, I want it right, LOL. 4951
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hardzep Active Indicator LED Icon 10
~ 9 years ago   Apr 19, '14 1:07am  
Servers need to be tipped well but for that they need to listen and get what you want and ordered.  4951
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Nurse3 Active Indicator LED Icon 10
~ 9 years ago   Apr 19, '14 5:43am  
Sounds like this waitress was just off.  I would have been kinda irritated at that point and sent back the noodles as well.  Most likely I would have asked to see the manager when I got my meal the way you are describing.  Forget about trying to work it out with the waitress. 4951
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Okiedokie Active Indicator LED Icon 11
~ 9 years ago   Apr 19, '14 7:04am  
My father is awful to the point that my DH tips extra if we go with him.  I don't think he realizes that there are other people besides him that need to be helped. 4951
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squirtismyboy Active Indicator LED Icon 16
~ 9 years ago   Apr 19, '14 7:51am  
I once asked the manager for a new server. 4951
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jax Active Indicator LED Icon 16
~ 9 years ago   Apr 19, '14 8:28am  
I don't find your request to be unreasonable at all. You chose their restaurant to spend YOUR money. You could have chosen a different one but you didn't. Therefore, as gratitude, the restaurant (staff and all) should be honored that you chose them by trwating you with utmost respect...starting when you walk through those doors.
 
4951
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MAHM Active Indicator LED Icon 9
~ 9 years ago   Apr 19, '14 9:25am  
My father is awful to the point that my DH tips extra if we go with him.
 
@Okiedokie:  I feel the same way when I go to a restaurant with my mom. She immediately starts talking to the server as if she knows he/she is going to screw up. I can see the look on the servers face when she automatically puts them on the defensive, and I feel bad. If I arrive at a restaurant before her, she almost always asks if we can move to another table. Then she will start asking them to change the thermostat. No, TELLING them to change it, or else she will leave. I always try to overcompensate and be nicer and more thankful for the service when I go with her. I have finally started telling her before we walk in somewhere, "Let's be positive today, not so complainy." She looks at me like she doesn't know what I'm saying.My DH on the other hand, he always has very simple orders that are often screwed up somehow. And once that happens, he's done. He doesn't want to give them the opportunity to spit on his food or worse. I try to stress to the server beforehand, in a nice way, that his very simple order must be exactly as he orders it, and it is not open to interpretation. Unfortunately, that is not always communicated to the cooks. It is usually when the server is busy and someone else has to run his/her food, that mistakes are made and not caught in time.@Heathur: I am like you and hate to complain about food or service because I have been a server. But it sounds like you had a very bad experience and a server who should not even be in that line of work. You had every right to speak to the manager.
4951
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jls2 Active Indicator LED Icon 7
~ 9 years ago   Apr 19, '14 9:36am  
@Heathur - the waitress is older - is she 60 or older, LOL? 4951
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donnatella Active Indicator LED Icon 13 Forum Moderator
~ 9 years ago   Apr 19, '14 9:57am  
Basically I start off showing them a lot of appreciation and respect and that usually brings in return great service and a nice experience.
 
I'm not difficult but I'm crystal clear that I'm not settling for poor service. I come across as knowing exactly what I want in an appreciative, very nice but assertive enough way where they know I will not hesitate to speak up.
 
I don't make a lot of substitutions or swaps or complicate the order, so they don't think I'm a demanding diva. I don't think asking for things on the side or to be left off completely is asking too much.
 
I don't send them all over the place with request after request like some people do and for things like extra napkins, bread/chips, etc., I tell them, "don't make a special trip but next time you come by, could you bring..."
 
I do make sure they know everything they do and bring to the table is appreciated and I thank them each time.
 
If things so south anyway, I don't rip into them individually on the spot, but I do discretely let the manager know what is going on and let them know I'm not happy. 4951
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2danes Active Indicator LED Icon 4
~ 9 years ago   Apr 19, '14 10:11am  
I would never pizz off my waiter. Have you seen the movie "waiting"? No way!!!! 4951
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topcat Active Indicator LED Icon 12
~ 9 years ago   Apr 19, '14 10:18am  
Just like with any other job, you're going to get good waitstaff, and bad. It's the luck of the draw. The tip reflects the service, so if they want more than 15%, they better put on that happy face and get stuff right. @BooBear Unless they're just stupid. 4951
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Okiedokie Active Indicator LED Icon 11
~ 9 years ago   Apr 19, '14 10:19am  
I am like you and hate to complain about food or service because I have been a server. But it sounds like you had a very bad experience and a server who should not even be in that line of work. You had every right to speak to the manager.
 
@MAHM: My Dh thinks I overcompensate for my father's behavior.  I have to be picky when I eat out and always apologize.  I will usually eat what is brought out as long as I know it won't make me sick.  My DH always notices and has them correct it. (ex: I love avocado at breakfast and will have it added to the top of my eggs.  If they forget to bring it, I won't say anything but DH will). 
4951
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