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Jiffy Lube on Northpark

Jiffy Lube on Northpark

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by: mgw300e Active Indicator LED Icon 11 OP 
~ 10 years ago   Jan 27, '14 9:20pm  
I wanted to share my recent experience with these clowns to hopefully help others avoid the mess that I had to put up with.  For years I did all of my own oil changes but I've paid for the last two.So, I take my car over to Jiffy Lube for a synthetic oil change and to get the inspection done.  The guy that came out to my car was very friendly and told me it would probably take about 30 minutes to finish everything.  I was kind of surprised that he said only 30 minutes because the place was fairly busy at the time.  He assured me that it would be done very quickly because they are "very fast."  They were supposed to call my cell phone when the work was done.An hour goes by and yet there is no word on my car.  I figure they probably finished and I get @topcat to give me a ride back over to the shop.  As I drive past the place, my car is sitting in one of the bays.  The hood is closed and there are no other cars at all.  There are no people waiting and all of the staff are inside the office.  By the time I make the u-turn on Northpark and pull into Jiffy Lube, the staff see me and a couple of guys go running out into the bay where my car is.  I walk in and they tell me it's not done yet, they just need to do the inspection.  I'm thinking WTF were you waiting for?  They tell me another 30 minutes and it should be done, making it about 90 minutes from the time they first told me 30 minutes.45 minutes later I go back.  AGAIN.  This time my car is parked out front where they put the cars that are done.  Now the place is busy again and there's a bunch of people waiting.  I stand at the counter for about 7 minutes being ignored until I finally stick my head out into the garage and ask if anyone is going to take my money so I can leave.  I am completely ignored.  Keep in mind that it is now close to 2 hours from the time I dropped my car off.After another 5 minutes or so, one of the guys comes in with a customer for whom he's about to write up some service.  The guy goes behind the counter and then waits for me to move so he can help the other guy.  I tell him I'm done waiting and that someone needs to let me pay so I can be on my way.  They finally take my money and I leave.I wish that was the end of the complaint but sadly, there's more.  The next day when the sun is up, I realize that the idiots got oily hand prints all over the fabric on my a-pillar next to where they stuck on the inspection sticker.  It would be one thing if it were on plastic and I could wipe it off, but it's all over the light grey fabric.  The manager (I called them) offered to have his guys "use this cleaner they have" to try and get the stains off.  Um, no thanks.  I can only imagine what that would have done.About a week later I see an oil stain on topcat's driveway.  They didn't bother to tighten the oil filter and it took a week for the leak to fill my lower engine cover and finally leak out on the ground.  Luckily, it didn't leak fast enough to damage my car.  I had to remove the engine cover and clean the massive amounts of oil before re-installing it.I will never go back there and I recommend everyone else skip it as well. 4951
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topcat Active Indicator LED Icon 12
~ 10 years ago   Jan 27, '14 9:22pm  
They were too busy smoking and holding that " open Bay " sign. 4951
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Katiemcg Active Indicator LED Icon 4
~ 10 years ago   Jan 27, '14 9:23pm  
Kwik Kar is my place 4951
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mgw300e Active Indicator LED Icon 11 OP 
~ 10 years ago   Jan 27, '14 9:31pm  
I think I'm going to get a vacuum pump and go back to doing it myself.  Mobil 1 and a Bosch filter for less than $35 beats the hell out of $100+ at Jiffy Lube. 4951
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Zokomo Active Indicator LED Icon 6
~ 10 years ago   Jan 27, '14 9:34pm  
Which one is jiffy lube? Is it on the same side as the car wash? And kwik Karla is on the same side as Shipley's? They are all so expensive! 4951
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BowtieGuy Active Indicator LED Icon 5
~ 10 years ago   Jan 27, '14 9:44pm  
I took 2 vehicles there together last Sunday morning & we were in & out in about 20 minutes & even had the tires rotated. ....after getting $ 20 off for *****ing them out for my jeep being almost a quart low from their last service I think I left there paying about $100 for everything. ....eventhough my experience wasn't as bad as yours, I think that was my last visit there...... 4951
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mgw300e Active Indicator LED Icon 11 OP 
~ 10 years ago   Jan 27, '14 9:46pm  
Which one is jiffy lube? Is it on the same side as the car wash? And kwik Karla is on the same side as Shipley's? They are all so expensive!
 
@Zokomo: same side as the car wash.  South side of the street.
4951
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mattem Active Indicator LED Icon 5
~ 10 years ago   Jan 27, '14 9:50pm  
They tried to charge me an outrageous amount for an oil change one time with out telling me first. , I refused to pay that since they didn't tell me. Will not go back ! 4951
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Fallon Active Indicator LED Icon 18
~ 10 years ago   Jan 27, '14 9:54pm  
Removed By Request 4951
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topcat Active Indicator LED Icon 12
~ 10 years ago   Jan 27, '14 9:58pm  
Just go to Kingwood Service Center!Good gracious.  I go in and it may take me 30 min but that is rare.  And they haven't cheated me in 8 years.  I like going to one place to get all my work done.  By doing this, I have saved a lot of money on things that are still under warranty.They are honest people, and they stay so busy they don't need to lie to get your business.
 
@Fallon:
Is that the place on the street parallel to KW drive where Humble Peds is?
4951
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Fallon Active Indicator LED Icon 18
~ 10 years ago   Jan 27, '14 10:00pm  
Removed By Request 4951
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WskyTngoFxtrt Active Indicator LED Icon 10
~ 10 years ago   Jan 27, '14 10:02pm  
Prime reasons why I change the oil on all my cars except the Lotus because they check a bunch of stuff while it's there. Plus it's done by the Aston Martin mechanics so I'm pretty sure they know what they're doing. 4951
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Fallon Active Indicator LED Icon 18
~ 10 years ago   Jan 27, '14 10:04pm  
Removed By Request 4951
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cador Active Indicator LED Icon 10
~ 10 years ago   Jan 27, '14 10:07pm  
Kingwood Service Center knows they take care of all my vehicles.  So when in there, they check everything out for me.  They have actually found things that they should have taken care of and do so and will not charge me.They are like old time garages use to be.  
 
@Fallon:  I took Fallon's (as well as several other members) advice and took my nieces car there a cpl weeks ago rather than my regular mechanic in Humble. Glad I did, they were very reasonable, professional, had a good experience. I'll be back. 
4951
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mgw300e Active Indicator LED Icon 11 OP 
~ 10 years ago   Jan 27, '14 10:16pm  
Prime reasons why I change the oil on all my cars except the Lotus because they check a bunch of stuff while it's there. Plus it's done by the Aston Martin mechanics so I'm pretty sure they know what they're doing.
 
@WskyTngoFxtrt: I have an unhealthy distrust of mechanics in general due to lots of bad experiences.  The only time I let anyone else touch my car is the occasional oil change if I'm feeling lazy, or if the work requires a special tool that costs too much to be worth doing myself.  I've done so much work on my own cars over the last 12 years that I could probably be a mechanic.  However, if I had a Lotus, I'd probably let the Aston mechanics handle it, too.
4951
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Fallon Active Indicator LED Icon 18
~ 10 years ago   Jan 27, '14 10:16pm  
Removed By Request 4951
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