Experienced Clerical, Customerservice and Dispatcher Kingwood Resume - Kingwood, TX
||Last Updated: Jun 27, 2014 @ 7:04am
Seeking Job: Experienced Clerical, Customerservice And Dispatcher
Position Desired: Experienced Clerical, Customerservice and Dispatcher
Dear Hiring Manager,
I am seeking part time employment in the Northeast side of town. I am highly proficient in customer service, data entry dispatching and most aspects of general office duties. I am punctual with exceptional attendance record. I learn new thing very quickly and have the ability to adapt quickly to change. If given the opportunity I believe I would be an asset to you and your company.
William Mitchell H.S
Colorado Springs CO - Diploma
Western State College
Gunnision CO.- 2yrs Not graduate
Work History / Experience:
OneSource Business Technologies
/ - present
Manage assigned telecommunication and IT related projects for Fortune companies. Communicate with clients and business shareholders as to the scope of work and the necessary requirements in terms of technical resources and hardware. Locate resources globally by utilizing existing partnerships and recruiting new partners to ensure the assignment is completed in a timely and cost efficient manner. Ensure the scope of work is followed as instructed and that issues are properly communicated and escalated for resolution to ensure complete customer satisfaction. Focus on the assignment’s critical importance, customer satisfaction, and profit and loss margins.
OneSource Business Technologies
Call Center Coordinator - Trainer
Handle high volume of incoming calls to the helpdesk ensure customer service. Problem solving. Handle customer escalated issues Train all new employees. Ability to multi task at fast paced work environment. Communicate effectively with verbal and written communications to customers and all other interoffice departments.
AT&T, Houston TX
Revenue Management Specialist (Credit and Collections)
Aug , -Feb
Contract employee-•Posts customer payments by recording cash, checks, and credit card transactions.
Posts revenues by verifying and entering transactions form lock box and local deposits.
Updates receivables by totaling unpaid invoices.
Maintains records by microfilming invoices, debits, and credits.
Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;
Resolves valid or authorized deductions by entering adjusting entries.
Resolves invalid or unauthorized deductions by following pending deductions procedures.
Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
Protects organization's value by keeping information confidential.
Updates job knowledge by participating in educational opportunities.
Accomplishes accounting and organization mission by completing related results as needed.
Awarded top % in collection every quarter. Strong ability to cross sell average closing rate on sale of % of every eligible customer
Diebold Inc., Houston TX
Lead Call Management Coordinator (dispatcher)
Lead dispatcher for the Southern Region encompassing states. Prioritized services calls for the banking industry. Insured all SLA were met. Dispatched - technicians. Fast paced work environment. Was back up to other regions while maintain my own. Lead dispatcher for area hit by Hurricane Katrina which caused over service calls in hours. Helped stage technicians, worked closely with DOC center, Hazmat and National Guard to gain safe access to area. Organized techs work day based on accessibility through National Guard and Hazmat .presented idea of connecting bank alarms to car Batteries to ensure security protection longer for Banks without power. This allow banks to have security coverage for multiple days. Was then assigned as Lead dispatcher in the event any other disaster in the continental United States. Including Wilma Dennis Humberto Gustav .Trained new employees. Held Texas security license.
TCI Cable, Spring TX
Lead Dispatcher, Lead Customer Service Representative
Maintain the Service Technicians daily schedules and dispatch the technicians as
service calls are completed. Schedule return trips with customers when parts are
in. Maintain the on call schedule for service technicians. Maintain customer
database with current information. Clear and concise communications with
department managers, employees and company customers, including keeping
customers appraised as to company schedule and requested lead-times. Over saw all shifts of dispatchers and radio logs. Insured all routes were completed. Set work s scheduled. Over saw all fiber upgrade in the Houston area. Responsible for reading plant maps and maintain constant communication with contractor. Insured timeframes were met. Dealt with any outage issues or delay due to the fiber upgrade. In charge of any outages caused by manmade or natural disaster. Staging and dispatching techs to maintain safety and restore service in the most efficient way. Held Texas security license.
Customer Focus – Passion for defining and executing customer satisfaction beyond all expectations
Customer Resolution – Solid background in customer escalation support
Workforce Operations - Strong workforce management and resource planning
Partner / Vendor Management - Functional knowledge of working with Outsource Partners
Training - Strong leader and team builder, continually motivating and developing others. Continually training new employees in a positive manner and ensuring that they understand software, business structure to gain and maintain a success within the company
Communication - Develop and promote productive relationships with peers, customers, and staff at all levels through clear ,professional verbal and written communication.
Negotiation - Strong understanding of the unique dynamic of striking a balance through solid negotiation skills to ensure quality work while maintaining profit margins.
Cross Functional Departmental Interactions – Ability to build strong cross departmental relationships which enhances the ability for all to be successful
Always ensure delivery of the best possible customer experience Engages in positive conversations to promote positive working relations and to help drive new business.
Desired Compensation / Salary: